Wilderness Auto Service

23701 Maple Valley Hwy, Maple Valley, WA 98038, USA

Address:	23701 Maple Valley Hwy, Maple Valley, WA 98038, USA
Phone:	+1 425-336-0139
Site:	maplevalleyautorepair.com
Rating:	2.5
Working:	9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM

Location

Photos 6

Reviews 5

Chase Alder

Weve been customers of this shop for a long time, about 17 years since weve lived in Maple Valley. My car had an issue with the starter (I knew this because the only to way to start it was to knock on the starter) and so instead of shopping around I had it dropped off at their shop. They told me it would be 4 days before they could get it into the shop. So after waiting 4 days with no vehicle and being forced to pay $100+ for a rental during this time they finally got it into their shop. However, it wasnt in the shop until late that night. Communication was minimal but they did leave me a voicemail the next day letting me know it was done. SIDE NOTE: This part is my fault partially because I didnt see the voicemail but I called in on Friday night after (wrongly) thinking they hadnt contacted me and the phone was picked up by a lady working there. I asked her about whether my car had begun repairs yet and after a while of being on hold she said she couldnt find the work order and that the repairs couldnt begin until I came in to fill one out again. END OF SIDE NOTE Once I stopped by on Saturday morning they let me know (no prior communication) that they figured the problem wasnt with the starter but something to do with my battery, which they replaced and charged me close to $200. I drove my car off the lot and took it to Seattle where it promptly stopped working again. When I tried to start it to drive home it had the exact same symptoms as before. At this point I took it back to tell them and a different mechanic tells me it will be ANOTHER 4 DAYS before they can get me in again to ACTUALLY FIX THE PROBLEM. I showed him again how I had to bang on the starter and at that point he acknowledged its a common problem and only a couple hours to fix. Finally I take my car to a different shop that is able to get me in that day and the issue is resolved and Im leaving with my fixed car within 3 hours. Ultimately the shop didnt do anything to try and right this wrong and I was very disappointed.

J Hawk

The lead technician is knowledgeable but the mechanics that actually do the work on my vehicle cannot get the job done. I have brought my vehicle in multiple different occasions for multiple different repairs and every single time they have not repair the item the first time. I will now be going in my third time for my air-conditioning . Even though the work was just completed, I have to wait another two weeks to get my vehicle again, that is ridiculous. I like the guy running the operation there but I need my vehicle fixed in a timely fashion. I do not know of A good shop in Maplevalley but if someone else does please post your suggestion. I have a diesel Ford truck

Jeffrey Covert

Im surprised at the negative reviews...Ive had nothing but good experiences with these folks. Theyve come in well under other, less reliable, shops with the actual cost, and have never needed to exceed the original estimate. Sometimes there is a wait, but thats because a lot of people bring their cars there!

Daniel Duffy

Glenn is a guru. Anyone who knows anything about auto mechanics would easily realize how knowledgeable and honest he is. Ive used several mechanics over the years and have yet to find anyone as good as he is. They are family owned which is another plus. I recommend them to everyone.

Austin Worthington

Dishonest. Quoted me 2 hours for a 1 hour job (I know the industry and every other shop quoted 1 hour for the same job). I called a bunch of local shops in the area today and this was by far the worst experience. Dishonest, rude and clearly trying to price gouge customers.