Hazeldell Muffler & Brake

8213 NE Hwy 99, Vancouver, WA 98665, USA

Address:	8213 NE Hwy 99, Vancouver, WA 98665, USA
Phone:	+1 360-574-2132
Site:	hazeldellmuffler.com
Rating:	4.4
Working:	8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM Closed Closed

Location

Photos 18

Reviews 9

Bowtie Guy

I called to make an appointment to have my own muffler installed to replace the stock muffler. Made arrangements to drop off the vehicle and had someone pick me up so I could leave my vehicle at their shop. Dropped off the vehicle and then received a call from them about an hour later from Jeff. He told me that my muffler was not the correct configuration for the factory piping. He then went on to try and sell me one of their Magnaflow mufflers that would supposedly work. Now Ive done exhaust work in the past and its not that difficult to install this muffler. I would have done this myself but my MIG welder was currently at a friends house. Basically I gave Jeff some other options to install the muffler and he was having no part of it and insisted it would not work. After hanging up with him I was left dumbfounded. I called back about a half hour later and spoke with Len, or Lyn? He told me it was too compact in the area where the muffler sat so moving the muffler and making some short pieces of new exhaust pipe wouldnt work and then went on to tell me that because I brought him my own muffler I purchased elsewhere, that I was taking away his business. WTF? So if you dont like the sound of a Magnaflow muffler I guess you need to go somewhere else because they will not install anything else for you unless you buy it from them so they can get their price markup/gouging. After all this I went to Punks Muffler off Minnehaha. I told him my experience and he laughed at their excuse as to why they could not install the muffler. After putting the vehicle on their rack (without even needing an appointment) I saw again how much room there was under the vehicle. Hazeldell muffler didnt "want" to install the muffler so they essentially lied to me because I didnt want to buy their Magnaflow muffler. The funny part about all this, is that it would have been more difficult for them to install their Magnaflow muffler than it was install the one I purchased. Long story short, avoid Hazeldell muffler. They are not willing to work with a customers needs and are only looking to line their own pockets. Whatever happened to good customer service? Dont worry, its alive and well at Punks Muffler shop!! I was very happy with the work done at Punks and will be writing another review for them giving praises.

Erick Smith

If respect, integrity, or honesty matter to you, then dont bring your car here. This is the kind of shop that has no set prices, they make it up in there head based on whatever they want it to be that day. Called 3 Different times for very simple exhaust work, got three different quotes every time I called the price went up a little. We finally agreed to a price, I told him that I cant make it in that day but I will be in later that week. Bring my car in today and he quotes me a price $50 more than the other day.. unbelievable! Luckily I know cars and how it works so I told him to take my car off the lift. I feel sorry for all the customers who trust him.. he will rip you off if he thinks you dont know about cars. Pay attention ladies and gentlemen! SAVE YOUR HARD EARNED MONEY AND MOST IMPORTANTLY TIME! Take your car to punks muffler across the street for honest muffler service! Only reason I didnt is because he was on vacation. Would not recommend to any friends or family.

Andrew Weiher

Con artists! Tried to sell me work I didnt need. I replaced my cat converter, which needed a weld on the upstream end to the flex pipe. The flex pipe slides into the pipe off of the cat converter. The pipe had slid out and merely needed to be slid back in, and they said they could not weld it "because the gap was too big". It just needed to be slid back in! There is no gap! Instead they tried to sell me a new flex pipe for $170 because they said it was "busted" (it had some scuffs but zero holes). If I didnt know about exhaust systems I wouldve fallen for their scam too. Shame on them for deceiving people to generate work. I found another shop to weld it for $30. Problem solved! To add to it, the guy at the front desk that I dealt with seem to generally hate his job and acted like customers are inconvenience to him. No "hi", "hello", "what can I do for you", or "goodbye" from this guy. Simply short abrupt snarky answers. Sorry to bother you with my business!

Chris Cayo

My Wifes car was clearly having break issues and we were not ready to pay for any services on the vehicle. But, we took it in because it had to be fixed. Im always concerned about places trying to charge you more money to repair a car than needed... Not Hazel Dell Muffler! They gave us great service and went out of their way to fix my Wifes Saturn. They informed us the part and service would be $40 and that they couldnt find the part in Vancouver, so they would drive to Portland to get the part needed to fix the vehicle. I will definitely go back to them for future repairs, when needed!

Bryan M

Incredible! I walked in off the street because the shop was recommended by Lou at I-5 Drive Line. Tim agreed to do the work on my car and said he would call me when it was completed. The work done by the technician was beyond my expectation. It was like artwork! My 1965 Cadillac is purring and I can be proud of the work that was done. I will always recommend this shop. Good work is very hard to find and great people even harder. Thank you, Bryan

donny lown

Very poor ! Said that they could give me a waiver for 150.00 then the something was wrong so I needed to invest 208.00 more just to make it work ,I declined, went to cost less the part was 19.50 and 15 minutes start to finish ,and I am not any kind of Mechanic. I asked him where the faltering part was he said he could not tell me,only that it was in the engine compartment ,save your money go anywhere else .

Michael Allen

Had them do a full exhaust on my truck. Its a no frills shop (no fancy waiting area, espressos, etc), fair prices, and they had me in and out quickly. Had them add on an exhaust tip today and they charged me a reasonable rate based on it only taking about 15 minutes to install whereas other shops would charge you for a full hour. Ill definitely go back to these guys.

Robin Haglund

According to the emissions people I needed to get my catalytic converter replaced. Choose Hazeldell Muffler and Brake because of their location, friendly atmosphere and not being a chain repair shop. Even though they encountered some additional problems they did such a good job that even the emissions guy was impressed. Excellent work from great folks.

Max Klein

I had them put on a catalytic converter on my honda accord they have a very nice staff and were able to get me in the day i called and i had my car back within the hour and while they are a little on the expensive side they are well worth it they did an excellent job i will go back to them for my exhaust and brake needs very satisfied customer!!!