Spectrum

4945 Eagle Rock Blvd A, Los Angeles, CA 90041, USA

Address:	4945 Eagle Rock Blvd A, Los Angeles, CA 90041, USA
Phone:	+1 844-757-2833
Site:	spectrum.com
Rating:	2.8
Working:	9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–5PM Closed

Location

Photos 20

Reviews 5

Matthew Hernandez

First of all I agree with everyone about the long lines at this location, this is ridiculous. They dont provide customer service like they should the agents you talk to over the phone have more respect and give excellent customer service then anyone at this store. I have had this service for over a year now recently moved to a different location and when I moved in there was an easy up connection already at the address location but was disconnected so the online services said there would be no problem moving my account and my service was moved with no problem which was great. This was in September, its Jan now and the other person who had their old account decided to activate their account (living in the back house) and mine was shut off with out a phone call or anything. So I called the customer service agents which they said that the only way to connect my service back was to go down and show them I.D and proof of address and assured me that the bill I get from TWC would be okay. The lady with the red hair and glasses made me feel as if I was in the wrong and to return my modem and that they wouldnt be able to reconnect my internet because the other person already has connected it and I cant do anything about It. I regret getting her name down, but the gentleman to the left of her assured her that she was wrong and TWC made the mistake of disconnecting my account and told her that since I had been paying and I had been with the company before they have, that to disconnect theirs and reconnect mine. She said "she didnt feel right about that" as if she knew the person. I also felt bad but I wanted my account back regardless cause whats right is right. In the end she reconnected my account and disconnected theirs because she clamis they cannot be to modems at on address. So I talked to the other account that lives in the rear house and they said they talked to that lady and she would accomitdate there account and would put both services which is fine with me. So if they just went to talk to TWC in person and if my account is " voluntary " disconnected I will be calling corporate with this discrepancy and I will go back to the location to get her name if I have to.

Just Nate

Ive had to come here six times because my modem keeps giving me IPs that are blacklisted by many different popular servers like Facebook and Sony so basically every time it happens, half the internet is off limits until I go and get a new modem. Every time I go they have me queue in to the waiting list which is fine, you expect that, but the way they handle their customers...my god. Im lucky that my issue is always such a cut and dry "get in get out" type deal. I cant imagine dealing with these horrible human beings for more than the mandatory 45 seconds it takes for them to go grab my new modem. Theyre rude, theyre dismissive, theyre condescending, and worst of all, theyre impossibly stupid about their own products. If youre going to be condescending about over the counter tech support, at least know what youre talking about. I once heard a woman say that a customers internet wasnt working because, and I quote "Well you have to go to your computer and update the firmware for the desktop or else we cant give you the internet connection." I kid you not. I pulled the guy aside on his way out since I still had time to go and talked to him about it. It was such a simple problem that if they just listened for 3 seconds, they would have been able to help him (or maybe not since none of them know anything about tech support).

Ashley Campbell

Awful. Awful. Awful. I telework from home and they completely hosed me. My internet would work on and off once I started my teleworking job - which required me to use a PC in addition to my MAC. All of the sudden my internet only worked on and off. Called one TWC help line person - he told me it was causing a network configuration problem, fixed it for me then, but he told me I might have that problem when logging on between the two computers. Which, of course, I did. Every time I called back they told me it was my computer, and I needed to call the manufacturer. Soon enough - internet just goes out. I call them and after all the over the phone fixes dont work, they tell me they cant send someone out until the following week. I have no internet service + am losing days of work because of this company - and they cant try to get someone out sooner, nor do they offer to pro-rate for the days I do not have service. No kind of discount whatsoever for the HUGE inconvenience they have caused. Luckily I was able to work from my boyfriends house, or I might have been fired. Anyway - switched service (to AT&T) and havent had a problem since. Never had to call my computer manufacturer, either. Weird. If you have any choice USE ANY COMPANY OTHER THAN TWC.

Auto Badges

This is by far the worst service ever. I have been with TWC for so many years and was happy with the service. I had to cancel due to them not servicing my new area. So I went to turn in my equipment at this location. We wait about 30 minutes to be called. Finally walked up and said I had to turn in my modem to close out my account. They pulled up my account and said ok thank. I asked if I could have a receipt for turning it in because I didnt want to have a bill saying I didnt turn it in. The lady stated that she couldnt provide a receipt for me as the acct was already closed and that I would be emailed and it would state that everything was cleared. Well low and behold 1.5 months later I get a bill from TWC for $119.00 for UNRETURNED EQUIPMENT!!!!!!! I called and spoke to a supervisor who is escalating the case to find my modem. By far the worst service ever at this location as well. So note to everyone, dont EVER walk out without a receipt when you turn something in...take a picture, have them sign something to take with you because now they want to bill me $119 for their idiotic policy at this location.

John Doe

I walked in to have my non-working tv box replaced. Before the lady on the counter go and pick up a replacement, I inquired why do they have plans/bundles on their website that costs way lower than what I currently have. She bored-ly quipped that those are for NEW customers only. I tried to justify with her that I have been a loyal customer of TWC even when they were still Adelphia and should be treated much better- meaning a more reasonable plan. She sarcastically said: " isnt that how other companies get new customers: by giving them "perks" to make them try their products"? And that I should not complain, as i also had that "privilege" before! I ended up having her remove my TV service instead! WHY? Because this is the kind of mentality that they have: that as soon as you become a number/statistic in their books, they could care less! The company wants to encourage people to try TWC but never takes care of them once they are with them! I would have agreed to her offer of a small discount, but the way she offered it was as if I owe them and should be grateful! Shouldnt it be the other way around?! WTF!