Charter Communications

2310 N Bellflower Blvd #102, Long Beach, CA 90815, USA

Address:	2310 N Bellflower Blvd #102, Long Beach, CA 90815, USA
Phone:	+1 855-757-7328
Site:	charter.com
Rating:	2.6
Working:	9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–5PM Closed

Location

Photos 27

Reviews 6

Pearce Rowley

I signed up for charter internet service when I moved to Signal Hill, I had Verizon prior and my Verizon service although cost a little more was very good. Having experience in the past I know the billing tactics and intro offers that are used to get new clients. I called and reviewed my options for just internet. I was walked through the website and told to register there since the instillation would be free. I was quoted $29.99 per month for internet and told it would not change since it was not bundled. I verified this several times along with the fact this was not a 12 month contract. Well here I am 1 year later and my rate has increase 50%. They billed me $44.99 for the current month with no notice. I was of course not very happy about this so called them to discuss. The rep claimed that rate was the best they can do, then after push back from me offered me a monthly rate of $39.99 when I refused to bundle services that I dont need. Since I was told when I called a year ago my rate was not a special offer or limited I asked to speak to a supervisor. That is when I had the pleasure of talking to Jason Keaton in Michigan. He stated they dont record calls for new customer until they sign up and if someone would have stated what I was told they would have been wrong. (Joe vs. The Volcano anyone? lol) Of course no one would ever lie to you to get your business. Jason continued to tell me that if I wanted internet service with Charter with out bundling it would run me $49.99 a month and I needed to tell him what I wanted to do with my account hinting I should cancel. I repeated my options to him to clarify talking to him has increase my rate $5.00 a month from a rate I was already not happy with. He pushed the point demanding if I was keeping it or disconnecting service. I disconnected service. If possible do not do business with this company.

Jessie Villalobos

So if your thinking about getting charter over Verizon it would be little bit better but youll pay for that and not so many Chanels. As for those comments above me who left a 4-5 stars you must have the lowest package offered and could have fixed it yours or are paid to leave something positive putting a 4 star rating . I switched from ex provider and since day one after they installed my charter services I was pissed off. Now I have put a stop payment on my count and going to small claims court. I recommend you do the same every time you call have a note book your smartphone should have an app to record your calls. Write down the names of everyone you speak to on the phone they know the phone call is recoding dont need to tell them and time and date you spoke with them. Take pictures, videos of the issue your having and they will send someone to your house to trouble shoot the issue. At this time before letting the tech in the house please politely let them know you need his badge number and full name with jod title take a picture of the tech and his the badge video record him. If the charter tech say no then never let them in your house. Follow these step and youll get all your money back. I have had major issues with my triple play or bundle phone/internet/tv none of them has worked since It was installed 7 months ago. I called when I had time because I work 7 days a week 17 hours a day. I have called a total of 49 times they have called me 5 time. Ive let over 12 techs coming into my house 6 supervisor techs

James Miller

Ive had Direct TV, Verizon FIOS, and now Charter for both internet and TV. I would personally rate Charter as the worst, by far in terms of every category from customer service, to TV interface, internet/WIFI connectivity and price. My connection is not only poor in most areas of the room other than the room that the wifi router is located, but I also lose connection frequently. I frequently have to restart my TV box, it frequently does not record a scheduled show, possibly for a related reason, and it doesnt look like theyve updated their interface in a long time. I recently purchased the Pacquiao/Mayweather fight and hosted the party. I purchased the fight by phone about 1 hour before prelims even started. The channel was black the whole time, and I was unable to get a hold of support online or on the phone until about half an hour before the main event. Their response was that I would be credited the cost that they would have charged me for the fight. This is an unacceptable accommodation after a very unacceptable TV and customer service. I am luckily changing back to Verizon, and I will actually be paying less than I currently am for Charter! All of the above is my opinion based off of my personal experiences.

Edmundo L

Any cable company is going to get a million bellyachers giving it crappy reviews, if you think about it. We somehow expect 100% reliability, blazing speed, super quality, and we dont want to pay for it. Sure - thats how my normal frigging day goes- ever been to the DMV? If Charter applied the same criteria to YOUR work product, whatever it is, youd get 1 *star* too. Most of the problems I had with Charter were due to the fact that I had my home LAN kinda screwed up. A new router and a call to their technical line (no human- just pushing buttons) to reset everything made Comcast internet about 100% reliable. I always got decent speeds, enough to stream HD movies. So, *** = "Its Okay" I just got Fios recently and it is amazingly good, Fios = **** = Excellent but it costs like 2x as much as Charter. Maybe you get what you pay for.

Rita Boyd

Supposedly I have the best internet Wi-Fi package available but we cant even get through 1 hour long show on Netflix. The on demand channels are horrible and under weird categories, not to mention how long it takes for it to even come up. The only thing that works right is the phone, hence 1 star.... Worst part: Also I make my payments over the phone every month from the same bank account, one month the bill comes back unpaid with a balance that doesnt match. I call them immediately with the date, time, amount, and THEIR AUTHORIZATION number..... They tell me their authorization number doesnt help find payments.....? They need a copy of my bank statement showing the payment faxed over or theyll cut the cable. I cancelled the payment and now Ill be cancelling them!

Honey ray

Worse cable ever! I have to call every other week and at this point its every week because the channels dont work! You call tech service and this automated voice comes on and will waste your time for about 20 minutes doing nothing but claims its "sending a signal." So if you have a job, be prepared to take time off because the only option is for someone to come out. And dont worry, they will give you same old boxes that other cable companies I should have went with threw out! And if you dont have time for that, just let you frustration out on customer service and in the end they might give you $10 towards your $150 bill for incomplete cable! Oh but dont worry they will offer the app because when youre at home on your couch, you want to watch on your phone!