Sabaru Import Motors

320 S 14th St, Colorado Springs, CO 80904, USA

Address:	320 S 14th St, Colorado Springs, CO 80904, USA
Phone:	+1 719-632-5807
Site:	sabaruservice.com
Rating:	4.5
Working:	8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 9AM–3PM Closed

Location

Photos 9

Reviews 13

Ian Cooper

Bottom line: the mechanics are competent and friendly, but the owner cares nothing about customer service, bad-months his own staff, and took my money while leaving the car more broken than when I left it. Avoid this place. I brought my car into Sabaru Import Motors for some help getting a tough bolt removed. I chose Sabaru because they are literally two buildings down from my garage, and they seemed to have some good reviews. I bent over backwards to make it easy by bringing the car over with a lot of parts removed in order to make access to the offending bolt as easy as possible. After six hours of labor on it, I got a call that it was finished. When I brought the car back home, I realized that they had merely broken the bolt off and left part of it stuck in the engine. I went back and had a friendly chat with the mechanic, who readily admitted his mistake and we made plans for me to bring the car back so he could finish the job. A minute after I got home, the owner of the shop called me and said that they would not work on the car anymore and that they shouldnt have worked in it in the first place (despite all of the friendly conversations that I had had earlier with his staff). He refused to issue a refund and resorted to name-calling and actual threats when I tried to reason with him. Ive had to file a dispute with my bank on the payment (thank goodness I didnt pay with cash). Now Im stuck with a car that I cant drive anywhere, and Im going to have to pay a lot to get it fixed somewhere else. Avoid these guys unless you want your vehicle to be more broken than when you dropped it off, and then be threatened with the police if you want to come back to talk to the mechanic. In the photos you can see the part of the bolt that is still left in the engine, and the broken bolt next to the new replacement bolt.

Anonymous User

I LOVE SABARU!!! My engine went out on my 97 Outback and I had several shops and mechanics tell me it was a piece of junk and scrap itor pay $7000 to fix it. It has nearly 200K and is still in great shape (except for the engine...). Mel at Sabaru said no way, she has the same car, and she recommended a used engine. She was 100% above board and explained everything without talking to me like I am two. She found an engine with 45K miles on it for an amazing price, and I told her my entire budget was $4000. I left the car with them for a week when I was out of town and she called me with regular updates, checking with me about expenses, and they came in way under budget! My car runs like a champ!!!! Best of all, I brought it in today for an oil change and to check the a/c, which stopped working after the engine replacement. They went ahead and fixed it, recharging and replacing O rings for FREE even though they said they had not touched it when they did the engine. Also, they found a seep under the valve covers I didnt even know about and asked me, ME, if I would mind them fixing that UNDER WARRANTY. They also checked my brakes and power steering pump, and only charged me for the oil change. They are seriously awesome, and honest. I love that there is a knowledgeable young woman working with her family there too. They are really nice people and very good with communication, and never make you feel uncomfortable. I will stay with them for a long time.

Bret MacMillan

Took my 2007 Subaru impreza here for a 90k service and specifically told them I did not want my oil changed as I do it myself and dont want to pay for it. I went to change my oil today and notice I cant get my filter out. This is why I do it myself because anytime its done in the shop, the filter is put in too tightly, which crushes it and makes it impossible to get out without destroying it. So not only am I now stuck doing an oil change I didnt even need, but my filter wont come out and I was charged for something I specifically asked them not to do. I contacted them and am waiting for a reply. I may update my review if they at least make an attempt to fix this for me. That will remain to be seen.

Steve burns

Impressed!!! My wife and I were on vacation from Tulsa when several warning lights came on at once in our Subaru. I call Sabaru Motors and spoke with one of the technicians (I wish I remembered his name). He said he would work me in for an analysis of the car. He immediately checked out the car determined the cause, and within 30 minutes, we were good to go. Thank you so much for your professionalism and expertise. Colorado Springs has a very high quality import repair center. Thanks again.

Stephen Scherrer

I have owned Subarus for the last 20 years. I have been taking my cars to Sabaru for about the last 18 years. Sabaru has performed almost every basic maintenance on my cars (every 5k miles), and they have performed every single major maintenance (every 30k miles). They employ honest mechanics, have friendly service, and they really know the cars they work on. I cant say enough how happy I have been with Sabaru over the years.

Allison Kennelly

First time here. A younger man test drove my car but couldnt get it to make the noise I had heard. The technician sat down with me and discussed possible causes and answered all my questions. I will be returning when my car starts making "the noise" again. Appreciated their honesty and time dedicated to addressing customer concerns.

Travis Franco

Well they basically saved my car. There is alot to say about these fellas specially Sheifer smart guy and knows what hes doing as well as everyone else! If you have a Subaru go here!!

Andy Riordan

Better service than other places Ive been to, and theyre very open in explaining problems. I finally have a place I can trust my Subaru to.

Maxine Kuzov

The best, I wouldnt let any one else touch my car! They have done several things to my car, and I highly recommend them!!

Jeff W Gaddis

Great shop. Nice staff. Knowledgeable and competent AND cheaper then the dealership for the exact same repair! Jeff G.

Anthony Milani

Very honest staff. Bought a used Honda CR-V and they made sure it was in good shape before letting it off the lot.

Anthony Farina

Very knowledgeable,. Located the issue with Saab and fixed it quick!

Cora Simpich

Did good work for my friend.