Bright House Networks
| Address: | 728 Cheney Hwy, Titusville, FL 32780, USA |
| Phone: | +1 321-586-0399 |
| Site: | spectrum.com |
| Rating: | 3 |
| Working: | 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–1PM Closed |
Location
Photos 21
Reviews 31
JA
Jackie H.
Really disappointed that they changed their name to Spectrum and the service cost went through the roof! Not only that, but we never had a problem with the internet when it was with Bright House and now its so slow that you cant even watch a YouTube video. They will probably lose us as customers now! I would rather not have cable! We used to pay $130 for two boxes (one DVR) and internet and now after the fancy name change, we were billed $190.00! $190.00 for cable and internet! Are they out of their minds? I mean really, are we paying for all of their new signs and commercials about the stupid name change???? Really irritated, pissed off ex customer here!!!!
BC
BC Katz
Brighthouse was great... However, Spectrum is a profit driven corporate entity that is the antithesis of what Brighthouse was... Sad merger... The counter people are great, but even they are overwhelmed by the negative impact of their acquistion by Spectrum and the large scale repudiation/defection of customers.
PA
Paul Mattey
Disgustingly long hold times just to get a customer service rep who cant speak english. Horrible experience just trying establish WiFi service. My 60 minute phone call resulted in no service, I guess Spectrum / Bright house doesnt want my business. Horrible experience!!
MI
Michael Randall
Ever since Spectrum took over Bright House, the cost of internet service has gone up from $54 to $76 a month. Not only is the price terrible but service connection goes out for several hours. It should be $40 a month for a crappy connection.
AS
ashley murray
Just so over cable. Went thru extreme schedule change on our end to accomodate them. They did not come to the house just called. Missed their call so they cancelled. Waited for nothing. What happened to customer service? Gone I guess.
TH
Theresa Margie Smith
Horrible.....do not believe the workers at this new spectrum..its still bright house to some , but to others new rules and rip offs...these scripts they teach people..how do they sleep at night.. Im done.. the worst company around.
MI
Mike Randolph
While weve had trouble from time to time due to old cable in our area, we always get someone out to help us quite quickly. Prices are reasonable for such good speed. No complaints. Internet/phone service only review.
PA
Paul_Melvin _
Management needs to teach their employees here on how to be courteous and nice to the customers. Almost every visit to this place the customer service reps very rude or condescending in their tone.
BM
bmfm1316
Talked with Sarah Wainwright who was very professional and courteous. I highly recommend bright house to all comers! keep up the great work!!!
JE
Jeff Olson
Not overly nice.only 1 sales person,10 people in line,waited 1/2 hour for service.bright house is now spectrum which was charter,I was told .
JE
Jesse Sheets
Line is way too long and it takes forever just to pay a bill. What they need is a number system like the damn DMV.
DO
Doug Malenfant
Prefer to count the till than take care of the customers. Be prepared to wait for half an hour to be spoken to
D
D Speik
Ladies would rather talk about life and everything else rather than processing customers in a timely manner.
CR
Craig Anderson
Poor service. Internet goes out all the time. Can anyone tell me of a great service?Spectrum is awful!
JO
John Boot
Shouldnt a Double Play give you a DEAL? $90 for the deal and $85 when bought in Single play!!!!????
WH
Who Cares
Save your money and buy a regular TV antenna. Go anywhere else and avoid Bright House at all costs.
LA
LaDarius Robinson
Spectrum is the absolute worst! The quality of service sucks the prices are ridiculous!!!!
DA
David Hammond
They were very friendly at the counter an offer me discounts I didnt know I could get.
SE
Sean Galbraith
Friendly staff here but the wait is crazy if you catch them at a busy time.
SC
Scott K
Hey good brick-and-mortar place to go if you cant get help over the phone.
KE
Kevin Harper
Since Spectrum took over everything has gone downhill !! Prices went up !!
BR
Brad G.
Always friendly and helpful staff willing to help you out!
T.
T. Bayly Cornett
Only for no contacts and able to return/replace equipment
RO
Robert m King sr
You still have cable dont have it anymore too expensive
YO
Yosiff Joseph
Its like visiting the DMV. Polite but curt.
SA
Sandy
Now that they are Spectrum theyre terrible
TH
Thomas Mahoney
Short lines and nice staff.
LU
Luz Nereida Morales Casiano
Rude service not lot help
JO
Joi Harvey
Okay business
ST
Stephen Workman
Horrible
TY
Tyreek Andrew
Perfect
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