Time Warner Cable
| Address: | 617 Tuscarawas Ave NW, New Philadelphia, OH 44663, USA |
| Phone: | +1 877-772-2253 |
| Site: | spectrum.com |
| Rating: | 2.2 |
| Working: | 9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM Closed Closed |
Location
Photos 3
Reviews 21
DE
deric daniels
Internet connection is horrible the kids try to play online and cant because it shuts down on them they say its the best but it is not even got a new wifi router and that did not work turned in old phone and internet router also this did not help either phone has been acting up also family and work cant even get threw because of this because we have to check line all the time my Xbox one cant even play multiplayer because of bad internet connection. And the TV freezes and pixelates also asked for help got none its bad for business when half of the time you call tech support is rude and act like you dont even know what you are talking about. We pay for the best and dont even get that.
KE
Keith Beamish
Around 70 a month but the moment my wife watches a video on her phone I can just forget playing games. Downloaded peak at 1.9 mbps and for the price of service thats some very slow dl speeds.all my friends who have them have the same complaints as well. Just to slow for what we pay (edit) the past week Ive actually peaked at 1.1 mbps. It dropped bad and many times is in the kilobytes. This is rediculous and Im considering the much faster smart way for similar prices if this slow spell persists...well slower...theyve been slow for awhile now and Im not sure why. It started good but has progressively gotten worse despite several call with them about fixing it over the years.
PO
Power Houze Studios
Its nice to know that the name changed but the same terrible service remains. For no reason, we had no phone, internet or cable. We called for times about the problem, they have yet to fix it. They said tomorrow in the evening, maybe if they can fit us in. Truly unacceptable customer service, especially their supervisor who when I was giving her the business about how slow and shite the internet was, muted me and pretended like I had been disconnected. Very mature. Dont get anything from them, terrible service and slow internet.
TO
Tora Wilson
Two nights in a row there have been guys trying to get our computer to hook up to our modem... or whatever the lingo is. They have been here late hours trying everything they could without giving up. Not sure how the internet service is yet, but the customer service is above and beyond.
GA
Garren Smith
Multiple problems with billing. Each time saying they would fix it. Each time they mess it up. Speeds Slow down randomly and stay that way until you call and complain. After you call to get it fixed they dont fix it and you have to repeatedly call
TR
Tru Cosens
Customer service good, service great. Were a house of online gamers we get great speeds, never lose connection, or lag out, not even walking to drink macines do we lose signal! Thankful to be in a TWC/Spectrum service area again!
RO
Robert Brown
Every time I have visited this office there is a line. Every time I have waited I have eventually left frustrated because I was in line for so long. Every time I leave before being helped. This place is horrible.
MA
Maryann Miller
Frequent channel freezes, Channel 56 has sound but colored stripes on screen, and abruptly EWTN is gone. High rates slow WiFi, and less channels. Very much has us looking for something else.
KE
Keith Stoneman
SOMETIMES my internet works. It NEVER gives even remotely what bandwidth Im paying for. Terrible service, and the ONLY reason I still use them, is that I have no other option at the moment.
AL
Al K
Time Warner was near excellent compared to Spectrum. The customer service at this location is still near excellent. You usually have to wait in a line before you get seen.
ER
Eric Spellman
Time warner cable/Spectrum is completely garbage and they do nothing but sell crap that dont work and charge an arm and leg for. Thanks for nothing but trash...
TA
Tanner Greenwood
The Wifi is very slow and my parents told me that its the best internet and it aint acting like it because I play Xbox One and its lagging me out
NE
neil houze
They have the worst internet connection I have ever seen. It is so slow and disconnects for no reason at random times throughout the day.
LY
Lynette Weber
Dont expect to go in and pay your bill fast. You will wait at least 20-30 minutes with only one employee working!
CA
Cayden Anslow
Terrible services, WiFi dont even reach up stairs should be stuck to frontier
MA
Mary Eichel
Prices are high and internet is bad all ways going in and out
DO
Donna Davison torch
Friendly staff usually fast service. Informed staff.
RA
Rachel Ashbaugh
Still too expensive. But the employees are great.
TR
Travis Menefee
They have the slowest wifi ever
MA
Matt Nutter
Internet slow, buffering alot.a
TR
Tracy Todd
Their prices are too high
Other organizations
Photos
