Time Warner Cable Corporate Office
| Address: | 7910 Crescent Executive Dr, Charlotte, NC 28217, USA |
| Phone: | +1 980-218-0899 |
| Site: | timewarnercable.com |
| Rating: | 2.6 |
| Working: | 2–10PM 2–10PM 2–10PM 2–10PM 2–10PM 2–10PM Closed |
Location
Photos 1
Reviews 10
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Joe Pierce
If there were any way to give negative stars I would most certainly do that. In all of my life I have never experienced worse customer service from any business at any time. I have spent the better part of five months trying to resolve multiple issues ranging from billing, internet, and tv reception issues culminating in spending the last two months trying to resolve a damage claim. I feel so deeply sorry for the personnel that are forced to answer the customer concerns. They have all been so professional, supportive, and truly try to help as best they can. However, those that could actually help resolve a customers issue hide like 15th century Europeans from the plague. I have had multiple, recurring issues with every aspect of service received from Time Warner, now Spectrum, for months all to no avail and no solution. I could not make my displeasure, shared here, more profound if I were willing to emmoluate myself in protest on the steps of their corporate headquarters. My personal belief is that one should pay twice as much for half the offerings from Time Warner. My personal experience is that they are completely incapable of fulfilling promised service and while the folks answering the phones are quite nice and professional they lack the power to actually fix any problem of any major concern. My personal feelings are that any attempt at customer service has more smoke and mirrors than a Law Vegas magician. I could not recommend Time Warner Cable to anyone even if I were willing to perfectly accept wishing that individual a bad genital infection. My personal feelings are that a severe case of of east Asian genital parasites is better to endure than a moment of trying to resolve any issue you may have with Time Warner. My personal advice for anyone reading this is to get your cable and internet services from anyone other than Time Warner. While I have no way of proving this from my personal interactions, it is certainly the perception I have, is that the issues I have had are systemic and part of trained corporate culture. Shame on you Time Warner ... Shame on you ... I say SHAME ON YOU! Shame, shame, shame........
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Rick Bianco
I have been trying to correct a billing error with TWC since 7/13/16. Our internet went out on 7/6/16. It took 5 phone calls and 13 days to get TWC to agree to send a technician. The first one they sent came to "check the TV problem". Wrong problem. He worked for several hours & then decided he was not trained in that area so he called a 2nd technician who came over. They both worked until 5:00 that evening. (from 10:30 a.m.). Second said he found the problem but did not have the tool to fix it. A third tech was summoned. He arrived at 8:00 p.m. He was trained & had the tools. He fixed multiple problems starting with their "box" which was not working, to incorrect connections from our original TWC installation. He left at 9:30 p.m. Then TWC charged us for the tech visit, although it was their equipment that we rent from them that was faulty. I had to then call TWC to get that taken off our bill. That they did, however, they failed to remove the associated fees and taxes that went with that charge. It is now Oct. 17, 2016 and I am still fighting with them over that $9.32 charge. They keep assuring me that they have it "fixed" this time. But since I have to deal with a third world country on top of all else, it remains uncorrected. The battle continues!
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Miguel Avila
Yo tengo el servicio con este TWC, pero resulto ser un fraude, comence con el servicio de internet, com supuesta promocion, el paquete es $ 79,90 me parece antes de taxes pero ese valor encierra cable para TV,Computadora y telefono de casa, como solo queria el de internet me cobran casi $ 60,00 incluyendo taxespor mes, osea tendria que pagar menos, estaba ubicado en el 28217 y por cambiarme de ubicacion e irme al 28262 me cambiaron de oficina, me cortaron el servico y me han estado mintiendo por un mes, que no quieren instalar el servicio.
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Darek Adam
The worst service ever! I have ordered 300mb/s internet service, company of course is charging me for months for it but my internet speed is 30mb/s. They have sent technician to my place, he changed everything including cable from outside in, 2 different modems, but did not fix the problem. He decided to escalate my case to a different department. I have never got any calls to fix my problem, and decided not to pay them for service I do not receive. Well, at very ease they just disconnected my service with out any warning. When I called, they said F.U. I wonder when someone will com up with the idea of negative stars or something like that. 1 star is way too much!
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Miguel Vega
Far too many outages for the price they ask people to pay. On top of that, they dont prorate or credit your bill for the time services were down. Sales associate I spoke to when I was cancelling services was overly pushy and dumped on the competing service provider I switched to with information that wasnt even true. If youre going to push to keep me as a valued customer, at least have your facts right. Those that gave TWC 5 stars I would guess are people working for the organization trying to bolster the companys image. 5 stars they are not...
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ramona bryant
my service was changed so that I cant get all the free movies on demand I was getting them until about a week ago I was told today that the only way to get demand movies is to pay more money $40.00 more a mo..they are saying I never had it that is a lie Iv been watching movies....Im ready to go to satellite dish .. been with TW for more than 45yrs.. its down the sewer now
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chondra Wilson
My wifi & phone has been going in & out since march 13th 2016 , had over 7 techs cm out , no one drilled a hole threw my house to add a cable cord to a new outlet that is still not working. All summer no wifi or hm phone . I hve went over my data in my cell phone because of this ! Because I wrk from hm! This is not the end of this !!!
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Aba Hammond
I wish I could give a zero for rating. Horrible customer service. Supervisors dont know what they are about. They dont care what happens to the customers. I have been a customer for 3 days and so much disappointments already. I dont even have internet service up till this point and have called in a thousand times already. Huge mistake
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Zoraida Tucker
Im a new customer as of August 1 2016 had problems with service had 5 techs come out and I have call most every day this month for help and the problem is still not fix, they gave me a little credit but I still have to pay over a hundred dollars this month not counting the 130.00 I paid on the first day of service.
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Lorenza Carr
Mail a letter to TWC, Charlotte, NC suggesting to consider a small senior citizen discount on the high monthly bill. NO REPLY, NO time for old customers. For old people that spends a lot of time at home, TV is essential for weather & news. I guess Spectrum/TWC doesnt care on Discount/Limited channel suggestion.