Charter Communications

1925 Breckinridge Plaza #100, Duluth, GA 30096, USA

Address:	1925 Breckinridge Plaza #100, Duluth, GA 30096, USA
Phone:	+1 855-757-7328
Site:	charter.com
Rating:	2.5
Working:	9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–1PM Closed

Location

Photos 38

Reviews 6

Mollie Youngberg

Im disgusted with what I just experienced. Take it from a customer of literally 17 days that they are beyond despicable. Reason I called: I started service on the 31st of October and my initial bill was DUE on the 20th of November. I only wanted to know why it was due in such short order. Im used to paying bills in 30 day inquiries and just wanted clarification. My experience: After many failed attempts to talk to a representative, I was greeted by one of the most entitled individuals Ive ever encountered. It was as if I was bugging her and I was ruining her day. I asked her what information she had in front of her. When she told me the 29th was the start of my service, I repeatedly told her that was wrong. The 29th is apparently the end of their billing cycle which determines your due date... if they would of had in their system that I started service on the correct date, my due date would have been 30 days (doesnt make sense to me either) She then asked me, "Well... whats the problem? Is it your paycheck? Is it the money? Because at this point, I cant change what it says so its due when its due". Let me assure you, it started off as just wanting clarification but then turned into me defending my income... definition of unprofessional. I then told her to take me to the short survey customers are supposed to do at the end of the call to rate their experience. Ive never hit the number "1" so many times in my life. Im actually cancelling services today and am happy to! Comcast was out of the range of service so I guess Dish it is!

kyanna mccray

Brand new customer, had service only for a month and Ive called 5 times about the internet going completely out. They say its always an outage or I may have defective equipment. They delivered the equipment to me. They mentioned they could send someone out to check the connection or equipment but will be $36. Why would I pay for that and Ive called several times each week about the service not working? So I asked for a courtesy tech to come out and they said that has to be approved and can take about 3 weeks. Then, they said I can take to the nearest store to swap but the nearest store I closes at 6pm Mon-Fri and 1pm on Saturdays so with work and traffic its not possible. (why in the heck would a store only be open 9-1pm on a Saturday???) Ive worked at a call center for internet/phone/cable so I understand outages but THE CHARTER/SPECTUM outages every other day for over a month was unreal. Removing the charges for the days not using the service isnt the enough for customers who arent complaining about the high bill, its the good service and educated representatives customers want. Internet VERY, VERY slow with one device connected using the equipment they gave me. I paid $49 for installation so I waited until the full month was over and CANCELLED. I DO NO RECOMMEND THIS COMPANY OR SERVICE!!!

Anonymous User

CHARTER IS THE WORSE COMPANY EVER. Ive had to deal with Charter now for two years and Ive never been so upset and frustrated in my life. They charge you for things you have no idea theyve signed you up for, you cant get a human on the phone until you go through that ridiculously long automated voice system and then when you do get a human, they cant speak english and you cant understand them. They tried to tell me that they could not send out a technician to disconnect services that I no longer wanted on a Saturday and that they could only give me an appointment for Monday-Friday and couldnt give me any specific time as to when they would be there. I let them know RIGHT AWAY that I was not going to spend a day off, my vacation time waiting on a technician. I cant begin to tell all the horror stories Ive had with Charter. They are absolutely the worse company ever. I had one technician come out and instead of fixing things, he screwed up my internet access for a week, while they tried to blame it on me...and finally he came back out and saw what he had done. OMG...Im one tiny sliver away from being done with them. Anyone have any suggestions as to a new company...I have U-Verse and Direct both knocking down my door. Avoid Charter at all cost if you can!!!!!!!!!!!!!!

Lauren Carin

WORST SERVICE PROVIDER!!!!!!! 1) Expensive 2) Internet and Hard line goes out on a daily basis 3) Service technicians are incompetent Currently switching providers because we have had issues for the past three (3) years with charter communications. Internet goes out every day and takes the phone line out with it, along with the On demand services. When you finally get a technician to come out they ask you the exact same series of questions you have gone over with the representative who called them out to service your home. The tech performs the same troubleshooting you yourself have done with the phone rep. Then they waist your time with not being able to figure out the issue and youre stuck with a bill and no service. My family and I have had Verizon, AT&T, & DirecTV and never had any issues. Charter is the absolute worst experience!! To leave on positive note, so viewers understand Im not one to complain, customer service is great. Although, any decent sales rep can be polite... Service sucks all around, I pray someone buys them out to make them decent.

Eb C

I have read the reviews below and am surprised to see how many people were so unhappy with their service. My experience was a lot different. The customer service agents were very pleasant. I was in and out pretty quickly even with a line of customers. I had forgot to return my modem which is why I had to make the visit. Moving here from Stockbridge required that I be supplied with a new modem. When a representative called me from a main office about my returning the modem he was also very pleasant. While I was standing in the office here in Duluth, I listened to one of the reps help answer questions of the people who were in the line with me. I really liked that approach because of course people were standing there listening and learning while inquirers were telling their stories and receiving great answers. It was a great experience for me. Even the appointment of the rep who came to turn on my internet service---he came totally on time and was very, very helpful in connecting our services. Cant complain at all!

Anonymous User

The definition of insanity....repeating the same thing over and over expecting to get a different result. That sums up charters technical support. 5 service visits in 12 days. When the temperature here drops below 50 degrees at night my service goes down. I call to report and they always send a inside tech out who then says it is a line problem and hell need to open an issue report with the group that services the line/poles but they wont be here until the next day after the temp has already warmed up. Line guy shows up and surprise, surprise they dont find an issue so they close the job. After that its just rinse and repeat every night the temp drops. No one owns an issue with this company and therefore any issue that doesnt fit their standard issue list will never get resolved. All they care about is closing an issue off their log, not about actually getting the issue RESOLVED. I can not wait until a viable alternative to charter internet shows up in this area.