U-Haul Moving & Storage at Route 1
| Address: | 390 Boston Providence Hwy, Norwood, MA 02062, USA |
| Phone: | +1 781-769-2240 |
| Site: | uhaul.com |
| Rating: | 3.4 |
| Working: | 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–8PM 7AM–7PM 9AM–5PM |
Location
Photos 1
Reviews 20
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Jocelynn Wallach
Horrible experience. I made a reservation months in advance and confirmed it regularly but when I went to pick up the truck they did not have one for me. At first they said it was re-routed which would have added another 30 minutes to my travel window which would make me late to meet up with the movers. So that was quite upsetting because I was on the clock and so were the movers. I was afraid they would leave before we got there and I would have no way of transporting a bed and the rest of the apartment. We had to be out that day because the lease was up. So I asked them to call ahead to be sure the truck was at the new location which they obliged but they found out it was not, so I was left high and dry. I became quite distraught because I was in a time crunch. I kept asking for help and requested a list of local UHauls I could call myself but they ignored me. I found the personnel not to be empathetic or particularly helpful. This is a watered down version. Again a horrible experience never again. I would have chosen no stars if I could.
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Leslie Stormes
Called the day before and make a reservation to get a hitch installed in my new car. Arrived at the store 10 mins before my scheduled time and waited 25 minutes to be waited on. I was told on the phone it would take 45 minutes to install the hitch, at the store I was told 1.5-2 hours. I dont like being lied to so I left. Would never go back again!!! They know there busy days are the 1st and 15th to only have 1 person working the counter is not acceptable. When I left there were at least 10 other people in line. Not sure how this place is still in business.
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Darah Meister
Went here to get a trailer hitch. Dropped my car off at 9am, was told it would be ready in an hour. Had to be picked up because it was taking so long and its been 6 hours already and its still not ready. DO NOT GO HERE. They also could not find my vehicle name or number in there system when i called several times to see if it was ready. The people on the phone were rude and not helpful. I REPEAT: DO NOT GO HERE.
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Lisa West
Horrible experience- I would give them 0 stars if I could. They booked us for a hitch at 7 AM. When my husband got there he was told the guy that does the hitch wouldnt be in until 9. Now we have the hitch but they knocked off one of the back up sensors on our back bumper and I cant get anyone from the Norwood office to call me back despite multiple calls to them
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SHAY Burgman
Awful experience. I now have the bar part of the hitch, with none of the wiring. Dont know what to do. Dont call asking fwy ether/when/if its done. You wont get a straight answer. I had to go back to the office again and again and finally just picked up the car without the work being finished. Go somewhere else!
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Heidi Conway
Just too big,, bad service awful customer service from abington. the girl didnt know anything about trailers and lights. also in Marshfield I was charged for 2 trucks when I only rented 1 truck. becareful not very nice ..very wrong..also said I could only use truck for 6 hours. not all day. whois running this scam
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Geoff Wilkinson
I got great service installing a hitch and then help beyond-the-call fixing a wiring harness challenge. Adrian worked late on his own time to make sure I left with everything in working order. The manager (sorry, didnt get his name) was super-helpful as well. I cant say enough good things about the service here.
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john petrovato
Fantastic service. Very friendly and helpful. I have rented moving vans numerous times for my work and this particular location in Norwood keeps getting better and better. Wont go anywhere else for rentals.
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molly s
J. Smith was treated very fairly by the manager in a minor bill dispute, who resolved the issue in a very professional and efficient manner.
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Russ Clough
I was looking for shipping cartons of a size I could not find elsewhere. They had them here and at a reasonable price.
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Robert Shuman
We had a great experience with them recently. 15 truck for the day. Most accommodating and friendly. Bob S. Sharon
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John Kay
friendly, helpful people. did my hitch, came out fine. rented a couple of trucks, all worked out well
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Team Contact
Great service and friendly staff. Manager Kyzer is very helpful and always available when needed
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Jeanette Belmont
Pricey packaging supplies, but it is convenient to have it all accessible in one place.
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Michel Francisco
I have been in this U-Haul about 3 time and every time i have to wait a little bit
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DAVID HUMPHREY
Dont ever go to this location. Service is HORRIBLE. Plus they make up fees.
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Greg Pearce
Weekend staff is clueless. Screwed up my contract and cost me $$.
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Bob Peterson
Super friendly and easy to use them for truck rental!!!
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Christian Betancourt
It was literally all right.
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Joseph Johnson
Super helpful staff.