Firestone Complete Auto Care

6885 N Wayne Rd, Westland, MI 48185, USA

Address:	6885 N Wayne Rd, Westland, MI 48185, USA
Phone:	+1 734-329-5715
Site:	firestonecompleteautocare.com
Rating:	3.3
Working:	7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 9AM–4PM

Location

Photos 10

Reviews 8

Anonymous User

I came here for a power steering leak. They told me that the steering rack was bad, and on top of that quoted me other things wrong with the car. They said I needed at coolant flush and fill (I had just replaced the radiator 3 months prior and it had all brand new fluid in it), they quoted a transmission fluid flush and fill (it is a manual transmission Neon and any responsible service tech will tell you that these should not be flushed... it isnt even in the Chrysler service manual), they also said I need an oil change (which is odd because it had just been changed 3 days prior). All these things and many more added up to over $1,000!!!! That is for things that are completely unnecessary! Oh, and they installed the wrong power steering rack! I noticed it IMMEDIATELY and they argued with me. Only after days of calling and persistence was I able to talk to a manager. It was then that they realized they were wrong and fixed their mistake. Even after all that, they left the steering column bolts loose and I was left with a rattle and the steering wheel flopping around. Does that sound safe?? I am an automotive engineer (I used to work for Chrysler designing these parts). I would NOT recommend this shop to anybody.

Anonymous User

I took my SUV in this location because of a nail in my tire. While there I decided to have the tires rotated and oil changed too. I waited about 3 hours for them to "finish" (even though there were no others cars in the shop). The next day I came out of work and noticed I had a flat tire in the same tire they were supposed to repair. Upon closer inspection, I notice they never removed the nail or rotated my tires. They claimed that this wasnt the case and requested that I put on my spare and drive my vehicle back to their shop and they would "look" at it again. After I called the district manager and threaten to report them to the BBB and call the local TV stations, they agreed to come and repair it. After everything was said and done I spent 8 hours of my time dealing with something which should have only taken them 15-30 minutes to do. Not to mention I could have been in an accident or stranded somewhere because of their unprofessionalism. I will never go to this location again!!!

Millie Combs

I got a recommendation for this shop from my landlord when I moved to the area a few years back. They have taken care of three cars for me (domestic manual and automatic, and a foreign manual) and are my first stop anytime I have car trouble. The employees are good (I seem to deal with Cliff and Mike most often and they are great) and willing to explain the process, keep you updated on how things are going, and try to fit the repair with your schedule. They have taken care of transmission problems (manual and auto), brakes, tires, sensor replacements, re-securing a gas tank, and basically everything that goes wrong with my cars quickly and well. I appreciate that they take the time to sort out what needs to be done right now versus what can wait, and that they are always ready to explain why they recommend certain repairs without pressuring. Also, every time I check their quote (via repair pal or another shop) they have always been at or below average price.

Kelsey Rose Beeckman

For everyones information, Firestone "Complete Auto Care" is not complete auto care. My car stopped working when we were leaving from the parking place and we thought it might be a linkage problem with the transmission but not the trans itself. We got it towed from the parking lot to a Firestone probably 20 minutes away with this weird truck driver and put my car on a flat bed?? So we got to Firestone and they said they do not do anything having to do with transmissions. We explained how it probably not the transmission and they essentially told us "Hey we dont know what it is but we could look at it if you want, but no guarantee that we can work on it. Oh, also the guy wont be in until tomorrow, maybe not even until Monday." So we are currently stuck in Detroit figuring out a backup plan, maybe even getting my car towed up to Saginaw. TL;DR: Firestone doesnt do everything. False advertising for "complete" auto care.

Tress Hill

I went to get my brakes check & oil change!Weve been going to this location for a long time and have always been pleased with their efficiency, customer service, & integrity! THANKS to the service advisor Michelle TODAY was OUR last day! So disappointing! Unfriendly, unprofessional & rude, plus she says I had an oil leak, oil pan is dented, (its a new pan just replaced) also my two front tires are completely worn to the rim, (all 4 tires are new) my three left rear lug studs are stripped because they were over torqued! As for the brakes she says we cant make any promises the noise will stop if we change the pads and want sure if they should change the back or front. Dont do anything Im coming to pick up my car! she charged me $61.48. I say no an estimate is free she says we did the oil change!

Kevin Bradford

I am not sure why so many negative reviews here. I have a Ford Expedition which I decided to take to the service manager named Steve to get a used motor installed. The first motor was installed but Steve didnt like the way the motor was running, so Steve had the motor removed and another motor was installed. When that happened, a check engine light come on after driving it for around 30 miles. I took it back to Steve to find out what was going on. Come to find out, it was a gas pump. Steve had a new gas pump installed, now everything is working ok. I was upset at first but I worked with Steve to resolve the issue. I feel that Steve was honest and really worked hard to take care of me, so I would recommend this location to anyone that need their service.

Clarice Bomia

That will be the last time I ever go to a firestone. I am completely dissatisfied with the service. They bent my rim. Then I have my tire go flat when I turn a corner. I have to call customer service to fix the situation. Which I was told I would get a new tire and new rim. You gave me a rusted pos rim from the junk yard and no tire. At that rate you should have left mine on at least I knew its condition. I will never frequent a firestone again. Ill happily take my business to belle tire at least they dont mess my vehicle up then fix it like a sleazy backyard mechanic. Sorry a sleazy backyard mechanic would do a better job.

Anonymous User

Been getting all my repairs done here for the last 10 years. Wonderful service and very friendly to deal with. I find them very honest. Just had $1400 of service performed there for my Honda and everything is just like new again. A/C works great and the new tires are perfect. Called around for a few days after they diagnosed the issue. Could not get a better price on the repairs. I ask about the brakes when I was getting this done, but they told me that I had over 50% on them. I guess if they were dishonest, the could have piled that ontop of my service bill since they knew I was getting a lot of things fixed up at once.