Midas

Reviews 3

AN

Andre Manns

I wish I could give it 0 stars. This place is your typical big tire and lube company which everyone should avoid like a venereal disease. Always try to find a local mechanic because they will always be more experienced and better at their jobs than these flap-jacks. Not all mechanics are trustworthy and honest so make sure to find someone who is and go to them exclusively because that is one relationship you need. I only went to this place because I have yet to find a good place to do an alignment. I fix most everything myself, and I go to this shop on high street for anything too complex, but I have not yet found a good alignment shop in the area. If you know of one, please let me know. Anyway, I took it in first thing in the morning to do an alignment check and they got to my car right away. They didnt allow me to step into the shop until after the check was done, which is always a sign they are looking to bend you over the counter-top. When they brought me into the shop, they went through the alignment check with me. The guy stated that the real reason my camber was off was due to my struts being off, and he wouldnt even do an alignment on my car if I asked without fixing those first because he would be wasting my money. What a nice guy! Haha. He asked me how many miles were on my car. Its a 2012 with 55000. Conveniently he stated that Honda suggests getting new struts at 50000. Thats a lie first of all. I guess he thought I didnt know better. 4/5th of those miles are highway miles so I know my struts will last longer than that. Plus its news to me since people I trust who have looked at the car never mentioned anything about new struts. Next he proceeded to tell me that the tires on the front were being eaten up. He even let me feel them, as if Im some idiot that cant see my own tires. I asked to play along how long this must have been happening to those tires and he said at least a year. I acted all surprised to make him happy knowing that I had rotated my tires a month ago so the back tires would be bad not the front ones. I usually would mess around with these guys and point out their crap but I wasnt feeling up to it. I mean they couldnt even look me in the face when they were telling me all these things. Not once. Ive been trained to spot people lying and those dudes were so full of crap it was coming out of all of their orifices. After wasting an hour, I didnt want to mess around anymore because I was just so annoyed that I cant trust anyone on a basic alignment. Their alignment numbers might have been right but they would have gotten my money that day if they werent lying out of their one tooth, and tried to upcharge me. So home I went dissatisfied wishing I would have messed with them for their crap. Out of curiosity I asked how much the struts would cost to fix. $700. Not as bad as I expected them to say but I can get that done for about 300 or 400 at my local shop if I dont feel like doing it myself. These types of places are constantly screwing people over, so do yourself a favor and never go to this crapfest full of hilljacks who dont know anything about cars. Do yourself a dandy little internet search on some good mechanics in your area. Thats the beauty of the internet. We have more choices now because we have other people who have experienced these crap services.

MI

Michael Love

Very courteous and exceedingly helpful with my unique situation. Without going into the details of what they did to assist me, I will say that the manager on duty (Sunday, March 16, 2014) went above and beyond to assist me in getting my problem resolved. I operated a small chain of automobile repair facilities for 9 years down in South Carolina and Georgia. With that in mind, please understand that I am especially critical when it comes to having my vehicle serviced. I have read through some of the other reviews on here and would like to add that if you want a "quick" oil change then perhaps you should go to a "quick oil change faculty". If you are in need of repairs, go to this Midas location. Or better yet, have a little patience and let them do both. In a place that does general repairs, there may have been other factors involved that would lead to a 2 hour wait for an oil change (as one person stated in a poor review). For example, even if there is only one car in the bay there may be other vehicles that have not been pulled in yet. After dealing with this location personally, I have serious doubts that they would have said 2 hours if that was not a fair estimate of the time it was going to take. The quick oil changes places are a production line, so to speak, and are well equipped to do them very fast because, well, they pretty much only do oil changes. If you are still reading this and have also read the review about the alignment, also understand that an alignment is not a "30 minute job max" on all vehicles and in all circumstances. Plus, when you arrive at a place that does general repairs it is unfair to have the expectation that you will be in and out in only the amount of time it takes to complete a job. A good shop manager will effectively give you a time estimate based on current work expectation, mechanic experience and your specific job time calculations. I would be more frustrated with the shop that says, "Yeah, sure, well get you right in" then takes several hours before the work begins. I called 2 other area repair facilities prior to stopping at Midas. I didnt think Midas was open on Sunday until I drove by and saw the doors up. Anyway, both of the other local competitors game me no answer to the question "How long until you can get me in". They simply said, "well, there are other people here so well see what we can do to work you in." The guys at Midas identified my issue and assisted with a prompt resolution within a reasonable time period. They are very friendly and I have no doubt I will do business with them again. If I were to open up a shop in this area I would try to steal these guys from Midas to come work for me. Take it from me, an experienced certified technician, these guys are great. Please do not read too much into the complainers on here that may not know enough about the industry to effectively write an informative and fair review.

JE

Jess Armstrong

In general, I try to avoid Midas and other auto shops like it. A.) Youre not just paying for their service, youre also paying for their advertising so it is more expensive. B.) They dont need your business and they know it. There are always other schmucks willing to pay for services they dont need. But, I had gone there to get a problem fixed that only occurred after a cold start. They called to let me know that I needed a tune-up, which I declined. (I just had one done less than 4 months earlier at another Midas location. This was an obvious attempt to get more money out of me.) They "fixed" the problem within a day but charged me 3 hours of labor for basically plugging in a diagnostic machine (5 minutes) and a basic service (would take no longer than an hour for any other mechanic). When I picked up my car they said it had been started up several times and was fine. (Yeah, it was fine when I started it over and over too. I had said a COLD start.) Within 8 hours the same problem was occurring, but more frequently. I dropped my car off again late at night, utilizing the "Early Drop Off" Box. By 3pm the next day I still had not received a call from them so I called in for an update. I was told "Were still trying to figure out whats wrong with it. Were a man down today." ("Still trying to figure out whats wrong with it" implies, to me at least, that work had been done on it. I was dropped off at the location at 6:15 and my car was in the exact same spot it had been the night before. When I asked for an update, it became apparent that no work had been done on my car at all. I understand that they were a man down, but my car sat there for 10 hours while others were being serviced. This goes beyond "just having a man down" because I was told work had started to be done on it. I took my untouched key and walked out. I will never go back to a Midas again.

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