AAA Car Care Plus: Dublin West

6600 Perimeter Loop Rd, Dublin, OH 43017, USA

Address:	6600 Perimeter Loop Rd, Dublin, OH 43017, USA
Phone:	+1 614-336-3200
Site:	locations.ohio.aaa.com
Rating:	2.8
Working:	7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 8AM–4PM Closed

Location

Photos 29

Reviews 6

Nathan Knodel

Absolutely the worst car service I’ve ever had. I was on my way out to do an errand two nights before I started my first job and my car (2004 Pontiac Grand Am) didn’t start. So I had it towed through AAA to this specific Car Care Plus to have it worked on the next day in hopes that I could drive it to work on Monday. The first annoyance was that I had to call this place every single time that I wanted information on my car. I didn’t receive a call from them once about any updates on my car. I finally got an answer from them and the guy I spoke with claimed that my air compressor was bad and blew a fuse on the starting circuitry, my battery needed replaced, and my pass lock was bad as well. BUT, I could still take it back so that I could have a ride to work on Monday because they unhooked the air compressor from the circuit so that the car could start. They claimed they couldn’t get the car NOT to start. So, I drove it home thinking I was set until I could get those things fixed. I was wrong. Late Sunday night my car wouldn’t start again, the very next time I tried to drive it after I got it back. I called them back asking for some kind of refund or free fix because they gave me the car back not working even though they said that it would be fine. The guy I talked to claimed that I told them I HAD to have my car back before Monday even if it wasn’t working. I obviously never said this and would never take back a car if it wasn’t guaranteed to work. So he said he would talk to the original guy I spoke with and have him call me back. That never happened, and this was about three weeks ago now. So I decided to have it towed back to my home town in Northwest Ohio to a reliable place. After they looked at it, it was a bad relay.....It cost me 70$ for labor and a relay and my car worked fine. AAA charged me 100$ for labor and returned a broken car. DO NOT have any car service done at this place. They cheat you in so many ways and have no care towards their customers.

James Marsh

Great experience. I have a 99 BMW M3 95,000 miles that required a lot of service. Leaking power steering, oil leaks-needed new valve cover gasket, oil line, oil filter gasket, needed spark plugs, ac and serpentine belts, and a variety of service. I wanted a leak free car. BMW dealer would have charged Me a small fortune. But I did require a trustworthy place with knowledgeable mechanics. What I got was a leak free car, great customer service (Shane Lape) and a really knowledgeable mechanic (Mark). They clearly explained with great patience what I needed and why. No pressure to get any service I didnt need. When I picked up the car they showed me what was done and possibly things to keep an eye on. When I left my M3 was running better than ever! Perfect working order. Great job. I will be back for all future service. Thanks guys!

Sean Brown

This place was good when it was a Bob Summeral. I went here for an oil change and started my car parked by the mechanic outside. First thing I noticed was the sound of metal grinding and then my engine light comes on! I immediately go in and tell the front desk person. What kind of place returns cars to their owners in worse condition than bringing them in. Really mechanic, you didnt notice the beeping and engine light coming on when driving the car out of your shop to return to me? The place keeps sending me coupons and letters to come back. Im sure they are losing a lot of customers.

Anonymous User

Just had some work done at this store and overall my experience was pretty positive, I got frequent updates about my car, they didnt find any problems I wasnt aware of and they have a pretty decent discount for Triple A members. The only negative aspect of the entire visit was the rather steep $85 diagnostic fee that doesnt get subtracted from any work they actually do. They told me well in advance of the fee though so its not like Im complaining they snuck it in there, just seems a bit much to me.

Alexis Dillhoff

Great Customer Service and detailed Inspections of the car. The guys there are friendly and speedy, I always walk over to the Giant Eagle close by when I wait and they are great about calling me when my car is done for pick-up. We have also used the over night service and they have the car done quickly the next day for pick up. Over all great service. Disclaimer have only ever had preventive work done here.

Steve Patterson

They didnt test drive a SUV with reported front drive noise issues and replaced a working wheel hub without telling me the hub was fine. When the noise was still present I spoke with the mechanic who thought I was called when he found that there was no need to replace the part. I was never told this as I wouldnt replace a part that wasnt broke. I was called with a quote and that was all.