Your Storage Solution

1240 W 98th St, Bloomington, MN 55431, USA

Address:	1240 W 98th St, Bloomington, MN 55431, USA
Phone:	+1 952-888-0825
Site:	cubesmart.com
Rating:	4.5
Working:	9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 8:30AM–5PM Closed

Location

Photos 62

Reviews 29

Tracy Fuller

I have been a customer for over 4 years, but they dont care about keeping your business. They have a clean, well-lit and safe indoor storage space. However they will take you through the ringer when it comes to bills. There have been a few rate hikes in the last 4 years but nothing more than $10 at a time which is perfectly reasonable. However this month when I go to check my bank account I saw that instead of my usual $117 autopay charge they took out $182! I tried calling the number on my emailed receipt and got no answer. I then tried to call the Cubesmart corporate group who transferred me back to the store and I had to sit and wait on hold while the hold-advertising was bragging about how great their customer service was. After calling corporate back, I got a nice lady who politely told me that there was a rate increase and offered to email the manager of the store and have her call me back by the end of the day. I still didnt have any answers about why my bill was inexplicably and without warning over 50% bigger. I waited for 24 hours and never heard from the manager. I finally called Cubesmart back and was immediately transferred back to the store to speak to the manager who just told me that she was too busy and didnt have time to call me. There are 1100 units and Im not the only one who needs help. Look, Im sorry that youre understaffed but thats not my problem as your customer. She just tole me that there was a rate increase and and that was it. She said that I didnt get an email because when I signed up online I didnt check the box that said I was ok receiving their emails (although Ive been receiving my emailed receipts just fine) so obviously they could have emailed out that there was going to be a rate increase of 50% before just taking the money out of your bank account without so much as letting you know they were going to do it. Going from $117 to $182 without telling your customers and then not offering any way to make it right is not ok. You have lost long term customer. I am canceling my storage unit and will be going to another company.

Mark Thelemann

These folks are great! We needed quick access to a storage locker after a minor tragedy. My wife contacted CubeSmart, and they had a locker reserved for us before we finished loading the truck. When we arrived - the paperwork process was quick and easy, and we were unloading into our new locker in 10 minutes. The people are friendly, the hours are very convenient and the rates are surprisingly competitive! Thank you CubeSmart - You help salvage a chaotic weekend.

Steven Peer

These folks are always pleasant. And if you dont value a drive-in, heated space to park, you dont live in MN. There place is always clean & tidy and the hours have always suited my schedule. They also have a free moving truck available for move-in (with just one, be sure to coordinate with staff). They also have a cool jukebox in the customer service area. If all this sounds typical and expected, you havent seen some of the competition in the area.

Dredfy qoqnos

Friendly employees. They called me the morning I intended to start storage with them to make sure I didnt lose my hold. It was easy to get set up with the locks conveniently located right there for you to buy. Insurance was a simple signature, and I was able to store my items with them without incident until I got a bigger place. Its nice that its enclosed for extra security with cameras everywhere and personalized door and gate codes.

Mark Wegmiller

We utilized a 10x20 storage unit for about 3.5 years while we moved several times, and combined two households during the process. The facility is terrific, and very convenient. However, they are apparently booked to capacity, since they repeatedly raised our rates (a lot!), eventually forcing us to vacate the facility and end our lease. We probably would have remained as tenants, but the increased rates became difficult to justify.

Anonymous User

i called to get information on storage units and prices; and all i got was an automated message telling me to wait, then after waiting it brought me to a person that told me to leave a message... i would have gladly left a message with my name and phone number for them to contact me, but to my surprise, there was no beep to leave a message, and i was disconnected. im going to store at Metro Storage in Bloomington!!!

Bryan Curry

The guys that work here are super nice and actually care about how they treat their clients. I went in the other day just to see about pricing and even if they are the cheapest i would choose them based on their customer service. They are competitive in pricing and super friendly. Would recommend them to anyone!

Monica Hill

I was moving to MN from out of state and needed a place to store my things while I went house hunting. I found CubeSmart on the internet, they had the best price for the unit I wanted. I was pleasantly surprised when I finally saw the unit, it was very clean and everything was ready for me when i showed up.

Mathew Henderson

Awsome staff and great storage possibilities that fit our needs and our budget while providing the best storage solution for or precious belongings. State of the art temperature control and security systems. 24 hour monitored surrveillance, 24 hour access

Patricia Gibbs

rented the truck to move in. Arrived 15 minutes early for a 12:30 pick up time. it took 35 minutes to do paper work?? Got out of there at 12:50 Just thought that was a bit long

Nathan Simmons

One of the friendliest self storage staff I have ever had the pleasure to work with! Rates are fantastic for the area, facilities are clean, everything is updated. Very happy.

Jeremy Burnett

Practical and decent access. Hours are good enough. Can be disappointing if the garages are occupied, very restricted access space when busy.

wl brewington

Ben at Cube storage was excellent. He was informative and courteous. His assistance made the moving process so much easier.

Jerry Wright

Ben at this location is a great Manager. He is always willing to go the extra steps to make sure your storage needs are meet.

Gary Herber

Always helpful, even with advise outside of moving! Clean, dry, spacious storage units at the "Right" price. Thanx. g (Gary)

Mark Serstock

Manager was clear about rules and policies. He personally showed me the 40 foot spot I was renting. Very friendly.

Wiesia Long

Great place, good service, the only complaint bathrooms really dirty, why have them if they gross and not usable?