MetroCast Communications

Reviews 6

AL

Alan Sateriale

I have been managing three Metrocast modem/router devices in our condo association as part of a mesh network. This has entailed use of wireless access points (APs) connected (wired via Cat 6 cables) to Metrocasts Pace modem/router. While this has worked much of the time, we seem to be plagued with instances when the APs drop out sporadically, and at other times, we have experienced extremely slow performance. Aside from the frustration of experiencing these issues, Metrocasts policy for not allowing me to remotely administer these devices is very impractical. For instance, I need to call them - and sometimes wait on the line for many minutes - in order to simply ask them to reboot the machines! Also, Ive found there to be a very different version of software on one of the three modem/routers thats off by a major version number, and even when Im serving as a local admin, there does not appear to be a way for me to request an upgrade of the software to the current stable version! Back to the problems Ive experienced with their internet service, I have worked extensively with my mesh/AP equipment provider to address any potential issues caused by their equipment. This has entailed multiple experiments with different equipment configurations including costly re-purchasing of equipment. After all these machinations, it appears that our problems are due to either Metrocasts new (as obtained in May 2017) Pace modem/routers, or their network (mis) management. In short, this is an extremely poor quality of service. NH needs an alternate ISP choice!

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AL

Alyson Jones

In the past week I have had nothing but terrible customer service from Metrocast. It all started when I called to transfer my internet from our current address to our new address, and I couldnt because the person who made my account last year put my birthday in the system wrong. Tim, the agent "helping" me said the only way to fix this would be to drive to their nearest hub (which is not "nearby"). At this point I was mad that because of their careless mistake I would have to drive out of my way to fix this. When I went to get this fixed the lady working the desk, who I didnt catch the name of, but wish I had, was very rude and seemed pretty clueless. I told her why I was there, and that I needed to transfer my internet from my current location to a new address. First she didnt understand what I meant by transfer...Then, the lady proceeded to argue with me over the fact that the place I am moving did not exist. Yes you heard that right! She told me there was no house at that address! So to fix this problem they would have to send a representative out to do "stuff". When I asked what "stuff" was she said "to make sure the building is there and can have internet". I then was told this could take over a week. So now, I have to not only wait for them to make sure the place exists, but also to make an appointment for the internet to be set up, which last time was 2+ weeks after I called to schedule the appointment.

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BA

Barbara Stevenson

There seems to be no place to complain about service, even on your website I clicked on Select Option, chose Report and Issue audit went right back to Select Option". On Oct 2 my guide wasnt working so I called and they rebooted it. It didnt work and I called back as I was asked to and it was rebooted again. At that time I made an appointment for Tuesday if the reboot didnt work. It didnt. On Tuesday the the technician came and exchanged the box. Since that time sometimes the Guide works, sometimes it doesnt. It was rebooted again on Oct 9th and another appointment was made for Monday if it didnt work. It worked fine on Saturday and Sunday so I cancelled the Monday appointment and guess what!!!! The Guide stopped working again. Today October 13 my phone was dead, I had no wifi or tv service off and on during the afternoon.. I pay $186 a month and for the last week the service has been very unacceptable. Thats a lot to pay and not get a full months service. I will be moving in a couple of weeks and again I have no choice of service, I have to have Metrocast. I am hopeful that at my new address I will get a full month of service.

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BR

Brett Marquis

Should be NO STARS! Third time in 2 days my internet has gone down. Called each of the first two times. The first time, while I was on the phone with a nice guy, a service truck pulled into my condo complex while I was talking with him. "Yeah it looks like your whole building is down, were fixing it now." Came back on about an hour later. The next day: woke up with no internet. Called again and talked to another nice gentleman who said "looks like your whole building is down, but the outage is not big enough to warrant a service call." Outage is not big enough!? The whole building is down, remember!? I would think one individual outage should be big enough to warrant a technician, but I guess not? When I got home from work, I had internet again. Wonderful! Now, just a few hours later, no internet again!!! Tried calling for the third time in two days but I just got elevator music. Guess their closed? I hate Metrocast. Im looking for a new service ASAP. If the internet quality was fast and reliable in the first place, itd be a different story. But its slow, choppy, glitchy and now not reliable. Horrible horrible horrible.

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KE

Kendra Veroff

Would be a zero if that were an option ! I was without adequate phone service for almost a month ( I live in an area where I do not get cell service so home phone is important ) I have to drive 15 minutes down the road to get service - kind of a pain in the a$$ - I called METROCAST 4 times before they sent out a technician - there was something wrong with the pole outside but expressed that I should pay an extra amount monthly to cover any outages - as a customer I think the telephone pole should be covered by them / maintained by them and kept in reasonable order by them ! Their service is horrible :-( unfortunately there is no other service in my area they have a monopoly and charge outrageous prices for that - I pay 147.00 a month for phone and internet only - my internet is constantly running at low speeds and my phone is spotty at best -

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LU

LuAnne Ball

VERY dissatisfied with metrocast as a whole. Became customers last August when we moved into this area. Thought the prices were too high when I first signed up so went without some things. Called today to upgrade and was told despite being a customer for 8 months and always paying my bill EARLY a hard credit hit was needed to upgrade my plan - WHY????? What I was requesting would add $16.95 / month to my bill. WHY WOULD YOU NEED TO HARD HIT MY CREDIT FOR THAT when you can see that all my payments have been early????? Plus he said I would also need to give a $100 deposit. ARE YOU EVEN KIDDING ME??? Metrocast is subpar on every single level compared to Comcast from package selection, price, service, and reliability. I WISH COMCAST WOULD SERVICE THIS AREA.

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