Jeff Wyler Kings Nissan

9819 Kings Auto Mall Rd, Cincinnati, OH 45249, USA

Address:	9819 Kings Auto Mall Rd, Cincinnati, OH 45249, USA
Phone:	+1 513-697-9770
Site:	jeffwylerkingsnissan.com
Rating:	4.1
Working:	8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–7:30PM 8AM–7:30PM 12–5PM

Location

Photos 100

Reviews 4

paul gehring

I am writing to inform you of my disgust and ire over an experience that can only be explained as blatant and shameless targeting of senior citizens by your dealership. The week of September 2, 2014, my wife and I received the first of three phone calls from Christian, a sales representative of Kings Nissan. The call was completely unsolicited. Christian introduced himself as having replaced the salesperson who sold us our 2011 Nissan Murano. I preface this story by saying my wife and I are both 69 years old and very happy with our 2011 Murano. Christian supported by his Sales Manager, asked a few questions concerning our vehicle and promised a good deal if we were to trade it in on a new 2014 Murano. The deal was to trade our low mileage (23,000) 2011 Murano in for a new 2014 Murano with a lower monthly payment and additional features: • Leather seats • Heated seats • Heated steering wheel • GPS • Power lift tail gate • Heated rear view mirrors • A double sun roof instead of just one • New warranty • Lower monthly payments This was to be accomplished with a $4000 rebate on the new Murano and a lower interest rate on the new loan. After driving 30 miles, one way, on Saturday September 6, 2014, Christian introduced us to our “new deal.” He sat us in the vehicle and proceeded to elaborate on the additional features this vehicle offered as well as a payment $50.00 less than our current payment. Then I noticed the odometer read 35,000 miles, when we asked why Christian stated that this was another 2011 (lease return) Murano with 35,000 miles on it. The “deal” that he was pushing was for me to trade my 2011, 23,000 mile Murano for his 2011, 35,000 mile Murano; give him $29,500 dollars and refinance for 7 more years at a $50.00 lower monthly rate. Effectively giving up the equity I have in my car, and doubling the length of my car payments for the same model year vehicle with higher miles. I believe this is known in the scamming industry as a “Bait and Switch”. Obviously I was surprised as I had been lured to the dealership under the pretense that I would receive a 2014 Murano with a lower monthly payment. When I asked Christian about the original offer for the 2014 model that he had described over the phone I was told that my current monthly payments would increase $75-$109 per month for an additional 4 years compared to what I currently have left on my present loan. I am 69 year old senior citizen and I feel I was specifically targeted for this bait and switch scam because of my age. I can’t help but wonder what seniors have fallen victim to Christians charm and aggressive predatory sales tactics. I have always thought Kings Nissan to be an exceptional institution, obviously I was mistaken. Targeting seniors with such a blatant scam is reprehensible- you have lost my business and my reference, and you should be ashamed of your behavior. Paul Gehring

Lauren Adam

I am far from impressed with my recent car buying experience. I purchased a new 2016 Rogue. Long story short, I feel that I got the usual sales run-around and pressure despite being firm about what I wanted and was willing to spend. But my main issue is what happened when afterwards. The following day after I purchased it, on a vehicle with 30 miles on it, the check engine light came on. I had to go out of my way to bring it in, and it spent a week in the service department with them trying to figure out what the problem was. On top of that, they gave me a loaner with a low tire pressure warning on - I filled that tire 5 times in the week I had it (another inconvenience) but it would not hold air - not safe! Two part replacements later, they returned my car to me. They were not at all apologetic about the circumstances and inconvenience. I’ve reached out and emailed my concerns and frustrations, with only one apologetic response from the salesman – yet no real efforts to make it right. Though they claim that my "100% happiness" is so important to them, I’m left feeling that the dealership really couldn’t care less…they roped me into buying the car, and that’s where it ends. On a broader level, I’m also not at all confident in the quality of the vehicle I’ve purchased. I’ve never personally had a Nissan before, but this is not off to a good start. I bought a brand new car to avoid service and maintenance headaches for awhile – instead that is exactly how this one has started off within the first week I’ve owned it. And I’m working with a dealership and service department that has left a bad taste in my mouth in general. Fingers crossed that it all works out okay.

Crystal Prater

Kings Nissan sold me a car that they knew had a problem that they had refused to fix before I purchased the vehicle. In less the 24 hours of driving my car off their lot, it started overheating according to the temperature gauge. I threatened to cancel the contract and bring the car back. Then, they admitted that the service report showed there was a problem with the temperature gauge and that they had reset it and apparently that didnt work. They told me I could bring the car back in and they would take a look at it. They had my car for four days and said they took it to Borcherding Buick for an estimate and that it was a sensor that would cost $800 that they were not willing to pay. They suggested I take it to my mechanic for a cheaper estimate and they may be willing to pay that. My mechanic said it was the instrument cluster, not a sensor. It cost me $375 for the repair. Kings Nissan would not reimburse this cost. I contacted Borcherding Buick to see why there was a discrepancy between the cost of repair and determined problem. Come to find out, they didnt recently take my car to them when I had brought it to them; they had actually taken it to them WEEKS BEFORE I PURCHASED the car and they declined the repair. I had Borcherding Buick fax me that estimate. I assume they thought I would pay $800 and they could pocket the extra money. Do not buy from this dealership that scams hard working individuals and conducts fraudulent business acts. In addition, they have no morals or values! I purchased this car while accompanied by my three young girls. We were all so excited to be purchasing our first newer used car :) You have been warned.

Melody Worsham

After letting him know that I needed a new car, my friend, Tim Gagnon who also works at Jeff Wyler corporation, referred me to Samir Abuyaghi at Kings Nissan. Tim let me know that he was the best and knew he would take great care of me, and he did! I cannot say enough good things about Samir. He was very professional, honest, friendly and made me laugh. When I purchased a vehicle in the past, it was typically a stressful experience and high pressure. I didnt feel stressed at all with Samir. I needed a reliable car and he gave me options to purchase or lease a vehicle. I ended up purchasing and I love my 2017 Altima! I didnt realize I had left an item in my trade-in vehicle and he sent me a text message letting me know that he had the item at his desk. I drive for Uber full time and needed proof of ownership. I was still using my old license plates and Uber would not except my old plates on my new car. I went to Kings Nissan to pick up my item and let Samir know my situation. He pulled his resources to find out if this was acceptable. I found out that I needed temporary/registration and tag and I was good to go. The business manager, Chad Jasper was professional, honest and friendly and explained my payments and car coverage options. I have to say that I am very happy with the staff at Jeff Wyler Kings Nissan. Coincidentally, while driver for Uber yesterday, I had the pleasure of picking up Scott and Jeff Wyler. I believe just another sign that I made the right choice. Kudos to Tim, Samir and Chad for the best car buying experience Ive ever had.