Expert Auto Repair Inc

1525 SE Martin Luther King Jr Blvd, Portland, OR 97214, USA

Address:	1525 SE Martin Luther King Jr Blvd, Portland, OR 97214, USA
Phone:	+1 503-230-9938
Site:	expertautopdx.com
Rating:	4.3
Working:	8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–5PM Closed

Location

Photos 12

Reviews 7

Anonymous User

My car was experiencing rough idling and bucking during acceleration along with a check engine light, so I checked the reviews and sure enough, this was a seemingly reputable place to take my car into for inspection as I feared my issue was beyond my minimal mechanical abilities. Well, I really wish I avoided this place from the start. Not only did they never call with an update on my situation nor when my car was ready for pick up, but they charged me $220 in total for a service that didnt even come close to correcting the issues I took my car in for. Within a few miles my service engine light came back on and my idle and other poor performance issues persisted. When the check engine light came back on I drove to Autozone (you could also go to most auto parts stores that carry a diagnostic tool if your car was manufactured after 1995), had them scan my cars codes for free (Expert charged a laughable $50 for this "service") and discovered that the error code was in reference to a dirty EGR Valve - something completely different than what Expert claimed. To solve this I wound up spending a grand total of $5 on some throttle body cleaner, $1.39 on a new EGR Valve gasket and fixed my car with nothing more than a good cleaning of an easily accessible valve. Cleaning this valve and reinstalling took no more than 15 minutes and has my car running better than ever. In short, DO NOT TRUST THIS PLACE! Theyll charge you for work completely unrelated to your problems and leave it up to you to call back to find out your car has been ready for pick up. I couldve found better ways to waste $220 dollars. Oh, and thanks for also screwing up the time and all the presets on my radio by disconnecting my battery instead of pulling the PCM B fuse or using the scan tool to clear the codes. Smooth.

Janel Jones

We have been going here for about 6 months and so happy we found them. I was having an issue with my power steering and told them what was going on. They told me to bring it in and they would look at it. We came in and told them I had a strict budget. As suspected I needed a new psp. Wasnt surprised at all. Steve was great he got us in that day and fixed it immediately. He even quoted us a price but when the work was done it came out to be cheaper. Then a few months later I started having issues with the power steering again. I diagnosed it myself and was going to just change the part out myself (it was a different piece of the power steering pump. So it wasnt covered in the warranty) well the way my car is built the piece was in a bad place so I couldnt do it myself. Called EAR and told them I had the part could they install it for me. Mike said no problem bring it in. When I bought this car I had known of the issues wrong with it. So when I brought the car in to get the part put on I asked Mike to put us together a complete quote to fix things he found. Everything I knew was on the list and nothing more. He gave us a great quote and I couldnt have been happier. While he installed my new part he also agreed to fix one of the wheel bearings. It took less time than expected which lowered the cost as well. Unfortunately when we got the car back a few hours later my steering wheel started acting up. Called Steve and told him what was going on. Thinking the worst (more money) I brought the car back in. Mike fixed the problem. One of the power steering lines was loose and just needed to tightened. Every time we come back here they exceed our expectations. I will never go anywhere else. Friendly, professional, and great work.

Larry Hansen

As someone who spent 30 years in the automotive aftermarket, Ive learned that the experience one has with a particular business, whether it be an auto parts store or repair facility, can have as much to do with the customer as with the supplier of goods and/or services. My own experience, both as a supplier and as a customer of Expert Auto Repair, has been nothing short of excellent. But of course, each person will have his or her own viewpoint. My family, my colleagues in health care and numerous friends and acquaintances have all taken their car woes to Expert Auto Repair and have been thoroughly satisfied. And the truth is that, given modern technology and human limitations, one is bound to make a mistake now and then. No professional is exempt from this inevitability. The important factor is how ones supplier deals with unexpected problems. Again, the people at Expert Auto have bent over backward to make sure that everyone I know has been satisfied with their overall experience. And this must not be limited to me. Any cursory examination of the Yellow Pages or the Internet will show that independent auto repair facilities are disappearing. The ones that remain stay on top of new technological developments and treat their employees well. To me, that describes Expert Auto Repair.

Dallas Western

Okay my daughter broke down and I got towed to this place. They seemed nice and friendly so I felt like I was in good hands. Then after a full day they couldnt diagnose the problem and started making crap up. I have owned and operated shops so not a dumb female. Mike told me stuff that was not only incorrect but down right ridiculous so he had me call Bob at the trans shop where the work really gets done cause they dont have any real mechanics at this place. Bob hadnt even seen the vehicle so he couldnt help. I had it towed to another shop at end of the day after they couldnt figure out what was going on cause they dont even understand how a clutch assembly works. DONT USE THIS SHOP THEY WILL ONLY RIP YOU OFF!!!!!!

Anonymous User

Always had nothing but excellent results. The opposite of other recent reviewers. Mike has returned my car to me without the expensive service I thought I needed. The shop has a 100% rating with me after going there about 5 times. One of those times was after another expert shop could not determine what was wrong with my brakes. It was a dangerous intermittent problem and Mikes guys figured it out (after the second try) and now the brakes work perfect. So far nothing I have done there was particularly expensive. Very professional, very courteous and I would recommend (and do that) my mother take her car there.

Rebecca Weber

You have got to be kidding me. They always charged so little that I thought Id found a great place... until I realized that they werent actually doing work they said that they had done. Was told that a ball joint was replaced when actually they had merely greased the old one really well, making it SEEM new for a while. Was told that problems I had on my older vehicle could not be fixed, which turned out not to be true. Was told that I needed repairs which I did not need. The list goes on. If you want to pay a reasonable price for service you dont actually get, this is the place.

Anonymous User

I can not afford a new car, but as my car gets older, it requires regular work. Expert Auto have been very helpful in keeping my car running well without breaking my bank. The work is consistently good, the prices consistencly reasonable, and the service consistently enjoyable. (It says a lot that so many customers tend to linger and talk to Mike and Steve even after the paperwork is complete.) Its great to have a shop I trust.