Spectrum

4001 Saratoga Blvd #106, Corpus Christi, TX 78413, USA

Address:	4001 Saratoga Blvd #106, Corpus Christi, TX 78413, USA
Phone:	+1 800-222-5355
Site:	spectrum.com
Rating:	2.6
Working:	9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–5PM Closed

Location

Photos 39

Reviews 6

Jennifer Luke

I moved into a newly constructed home in January 2015. I tried to get TWC services at that time but they said they couldnt provide me with services bc the lines to hook service up wasnt ran this far down my street yet. So, I waited patiently. Six months later, there are houses across the street and 5 houses down from me on the same side of the street that all have TWC. I called to set up services and the said they could do it on June 17th. They showed up and said they still couldnt hook up services bc the lines still didnt reach far enough. Would have been great if they had known what the heck they were doing so I wouldnt have missed work for this but fine, whatever. They said theyd open a construction ticket to have the lines installed. So again, I waited. I called back 2 weeks later to check the status of said ticket...they closed it and I didnt even get a call letting me know why. So again, I went round and round with these people who say TWC services arent offered in my area even though my neighbors have it. Finally, they said theyd send another tech out and get another construction ticket opened up. Great! Except they closed the ticket again and Im sitting here on the fourth of July expecting someone from TWC to show up between 8-12. Thanks a lot guys! No email, no phone call, or even a text. And they are still telling me we cant get services...My neighbors are still waiting for the lines to be buried that they ran several months ago too. Ive already emailed the CEO of TWC and Ill be doing whatever I have to in order to get services with a company that at least knows their *** from a hole in a ground. There are 57 houses set to be built in this area and I will make sure every new neighbor that moves in knows what a bunch of douche bags TWC is. Good day!

Anonymous User

I was a TW customer from 2007 to 2012. They changed my account number six times during this period, resulting in delays in payment processing and harassing calls months after I had made the payment. When I would call, the representative would give a run around answer as to why, then discover that the payment had been routed to the wrong account. Each time, I would have to track the payment through bill pay and fax them proof, even after they admitted it was their mistake. My cable only worked about 2/3 of the time, and their channel selection has dropped dramatically. They say they dont cover the local channels because they had a price increase, yet they increased their own prices at the same time. My internet was very touch and go, and would often cut out for hours in a day. They also came and cut off my cable manually in error three times. When I would call to explain what had happened, they would blame wiring or something even when my neighbors watched them disconnect it. I finally shut their service off after a very rude customer service incident. Grande came out and installed new lines for cable and internet, which TW returned to cut later that day. While cutting my wires and lines, literally, they also broke the box for the wires and mislabeled the incorrect apartment number on my box. Grande was very nice to come out and redo all the work, while TW insisted they had no clue who did it, even when I saw their truck outside myself. Beware of getting a new account with this company.

Anonymous User

WORST SERVICE EVER! I clearly ordered wireless internet and had to repeat and clarify the request three different times since the call was dropped. They were scheduled to arrive from 10-12; they arrived at 1pm. The technicians installed the wrong modem, and I called customer service to clarify why I didnt have wireless. They verified my account was set up for wireless installation, which I paid $39.99 for, and their options were to mail me the correct wireless router or pick one up at this location. When my Mr. stopped in on his hour commute home they refused to give it to him because we cannot have two modems in our possession at once - why was I not warned when I was given the option to mail it? Wouldnt we automatically have two in one home by default of the mailing option? They made him make the 30-minute drive home and rush back with the original stationary modem and by the time we got back home and called technical support for assistance installing wireless it was too late to retrieve a password that I was scheduled to receive from the techs that originally came; I had to call back the next morning. Here I am, an 1.5 hours on the phone and STILL waiting for the senior technician to give me a password. If you ever find yourself with this issue DEMAND your installation fee refund!

Diane Mc

Ive called on 2 separate occasions, late at night, around 2:00 am, when the internet connection was lost. The "miss robot" you have to listen to, at first, tells you the same thing, about rebooting your modem, and shutting off your wireless wifi (which is our D-Link). She also tells you that the service is not out in your area. On both occasions I rebooted the system twice, as it still wasnt working, and had to call back to speak to a representative. Both times the representative rebooted it and got it going. Tonight, when I called, the representative told me that the Cisco internet modem was a really old model from 2011. This modem is not able to handle our desk top computer, lap top, or new cell phones (Nexus 6P). It keeps shutting the wifi off on my lap top, when the main computer is on. Tonight I was using my new mobile phone online, so the internet modem couldnt handle it? Both computers were not in use. Only the T.V. was on. Lisa, the representative, was very nice...thats why the 3 rating. Should we blame ourselves for not thinking of exchanging the internet modem at least once a year? Have any of you thought of this? Good luck!

Ed Donegan

Plays they usual game. Makes cab box remote controls with an "ON" button that is the largest button on the remote which is the video rental button. (the guide button, the real power buttton, and all other buttons are tiny and hard to find or press by comparison.) Once the ON button has been pressed Time Warner makes sure there is no clear way out of the meny in an attempt to to force an unwanted video rental or unwonanted trip through the vidoe rental library. The only technique to escape out of the trap is to type in a channel number, and if the set top box isnt locking itself from input while loading video lists, you might be able to escape out the rental system that way withut spending anything.

Santiago Mar

As described before, nothing but problems. I cannot understand how a business can stay in operation when its customers are being locked in and its staff controlled on how to handle complains and such. This is what is happening in the U.S. We the people are being controlled by the influential and powerful. Our forefathers gave us the ability to change this via congress. Owners of TW need to think about their customers and take control of their customer service and procedures to ensure the business will continue to exist. Grande will take over, but they too will become like TW if our government doesnt control them a bit more.