Grande Communications Networks

6441 Saratoga Blvd, Corpus Christi, TX 78414, USA

Address:	6441 Saratoga Blvd, Corpus Christi, TX 78414, USA
Phone:	+1 361-334-4600
Site:	mygrande.com
Rating:	2.8
Working:	9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–1PM Closed

Location

Photos 19

Reviews 6

K Connelly

WARNING. A total nightmare! I decided to hook up with Grande for internet and 1 land line which I use for faxing. I directed Grande to port my land line (fax) number from AT&T. Grande agreed and did a 3rd party verification. Grande then scheduled installation on a specific date with a time range from 8am to 8pm. (I invested 36 minutes to accomplish this task.) Around 3pm on the day of installation, I called customer service to try to obtain a better idea when the installer would arrive. To my (unpleasant surprise), I was told the installer had been to my house only 20 minutes earlier but no one was home and that he would not be able to return because he was already on another job. I informed Grande the information was incorrect; 2 people had been at the location the entire day along with 4 in-house dogs who set the world on fire when any person approaches the door. Yadadadada. After a scorching conversation with the Grande dispatcher and later the installers supervisor, the Grande installer returned but only to do rotten job. Two days later, Direct TV had to come and repair connections in the attic that Grande had loosened. (I invested another 20 minutes making arrangements for that service, along with another 1/2 day on location.) Six days later, although I had a phone signal, I had never received a fax on the land line. So, I called my number (supposed to have been ported by Grande) and received the message that it was not a working number. Then, I called Grande (recording, recording; warm body-- cant help; transferred to Account Transfer Team, where I spoke with Josh) and eventually learned that GRANDE HAD NEVER CONTACTED AT&T TO PORT MY NUMBER AND SINCE IT IS NOW DISCONNECTED -- GRANDE CANNOT PORT IT. Grandes solution was for ME to call AT&T, ask for the phone number to be reactivated, then it will enable Grande to port it. Josh cant make the contact with AT&T because . . . . . (Didnt make a lick of sense.) (I invested another 25 minutes talking with Josh.) (I dialed AT&T: recording, recording, warm body in the Philippines -- doesnt speak fluent English; finally get transferred to warm body in Missouri--- speaks English but cant help; transferred to another department where there is (I hope) success in reactivating the number. (I invested another 31 minutes of my time on this mission.) Bottom line: AT&T will reactivate number (for a fee, of course). Grande doesnt want to pick up the AT&T reactivation fee, nor credit me for its failure to provide the services promised; nor does it want to compensate me for my time in discovering and fixing the problem CREATED ONLY BY GRANDE. Instead, the Grande representative said, "Oh, this happens all the time. We just screwed up." GRANDEs claims to be communications expert are FALSE.

Rachelle Shaw

Forced to have grande because of an apartment complex. They continously raise our bills, without letting us know. So then, when a service stops working we have to call and pay double the amount. My husband works from home so he relies on the service. I tried working from home but the Internet is so inconsistent, I cant get the job. Even though we have the highest speed they offer. We have a top notch computer system because we are both gamers. We have had someone come out 3 different times telling us they are going to send out a supervisor and we never get one. We still have this Internet issue. Now, I have been on hold for going on 45 minutes. No one has come on the line. After we just dropped all this money because they decided to raise the price again and not tell us. Our Internet is still crap. Guess who hasnt been able to get that second job? Me. Because they have yet to fix their crap and we are forced to use their crap. This effects my husband job and me trying to get extra money as well. I cannot wait to be over with this service.

R V

my wife and I were forced with Time Warner in our apartment for years. Slow internet speeds, sluggish DVR boxes that take a while to act on a command (swapped out and reset multiple times to no avail) and high prices for not even having premium channels (basic HD, 1 DVR and 15/1mb internet). I wanted something different when we got our house. thankfully Grande was available in our area. the internet speed is stupid fast. no issues for us to stream movies on Netflix via Apple TV. their TiVo boxes are top notch. we record a lot of shows and some at the same time frames. it helps that these boxes can record multiple shows and still watch something else while they record. 2 premium channels come with our package and at a great price. We pay less than TW now with a MUCH better DVR box (TiVo) and super fast internet speeds (about 80-90/30mb). customer service is friendly and very helpful. 24/7 and it doesnt take 15 numbers to press to speak to a human being. zero complaints from us. Ill recommend them to everyone.

maacademyonline

Very problematic company! Had to call them because my internet connection would keep getting cut off for no reason (signal health appears to be ok but no internet connection goes through). Then later i found out (after checking my credit history) THAT THEY SEND A CREDIT HISTORY INQUIRY WHEN YOU SIGN UP FOR THEIR SERVICE. This kind of inquiry (which is typical for a loan) REDUCES your credit score because it appears on your credit history as an inquiry authorized by you! Ridiculous! Also their so called "autopay" option DOES NOT KICK IN UNTIL TWO MONTHS LATER! This i found out by receiving a nice "payment overdue" bill in the mail! They tell you nothing of this when you sign up for it as if it would go into effect immediately. Also my apartment complex decided to upgrade internet connection supposedly for free... nope... all of a sudden my bill jumped by 10$/mo without any notice whatsoever. In other words - mandatory upgrades with no notice... I am never going to do any business with them ever again.

Donna P.

I had Grande over where I used to live, but unfortunately I cannot get it where I presently live. I sure do miss it. Grande had good service, they were ready to help if I called for a technical problem, and they would help me solve the problem over the phone without having to have any technicians come to my house. I never had any problems with the cable going off and staying off for long periods of time, great internet, and just great all around experience. I would rather live where I do now, but I would rather have Grande ! I have no other alternatives to Time Warner, other than getting Dish or Direct TV. The thing that bothers me the most is that I do hear that Grande serves the actual street I live on but just a few houses down. I sure wish they would hurry and expand in this direction, I will be over there to the Grande Office in a split second ready to sign up !

Keke Smith

Ive only had it for one day but WOW. Technicians came out 2 hrs early than I was told they would be here so I rushed to the location. Didnt even start working for an hr and a half. Experienced guy brought along a trainee. After many of "oops", "oh no", and "I wasnt suppose to do that!" The experienced guy finally stepped in and got things working. Faster forward 7 hrs later another tech comes out and WITHOUT saying a word to me, disconnects our service from outside. I peek out and see him and go say something. He tells me the neighbors called cause in the process of my installation their service was messed up. He ensures me he will be sure BOTH are working. He lied. My internet isnt working and I have a grad school homework due by midnight. Grande finally answered after I held for an 30 mins to tell me someone will be out tomorrow evening. Thanks a lot.....