Charter Communications

800 S Main St #242, Keller, TX 76248, USA

Address:	800 S Main St #242, Keller, TX 76248, USA
Phone:	+1 855-757-7328
Site:	charter.com
Rating:	2.3
Working:	9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–5PM Closed

Location

Photos 9

Reviews 8

Alyssa Lee

Very expensive. plus the set up and guide is not user friendly. It feels very dated. the most annoying part of it is that a favorites list cant be made. You have to scroll thru literally every single channel they offer every time you go to guide. I have to arrow thru 100 spanish channels and shopping channels and other stupid channels i dont even get EVERY SINGLE TIME. I called about that to see if there was a way to at least delete the channels i dont get and the guy said no they do that on purpose so if u see something u want to watch, u can call and buy the channel. Yeah, thats customer care right there. Also Customer service is just rude and wants to push for upgrades. I have called 3 times to try to lower my bill by taking something off and their tactics are all about the money and not whats best for the customer. After the 3rd try, I finally took off the landline that I never used and was only pressured into in the beginning because it was "cheaper to bundle." My monthly bill is 190 and I dont even have the top package! Thats Waaaaaay higher than the bundle price I ordered in the beginning. All those add ons, and extra box fees, and dvr fees really add up. So Im done. I gathered all the equipment today and its already in the truck to take back tomorrow. Ive canceled and switched to direct TV. The guide is a breath of fresh air. A favorites list!! I only see the channels I want! So happy about that.

Logan Crouch

Their customer service sucks, their ads are deceptive. Says I can have TV and internet for $39.99, but what the ad does not say is that its $39.99 for TV and $39.99 for internet when bundled, so more than $100 for service. They go up on the rates, increase the internet speed and charge you more without giving you an option to downgrade. I called to speak with support, and received the Spanish support without selecting it. The menu says stay on the line for English, says something in Spanish, I stay on the line and get Spanish by default. Im left on hold for hours and have now lost an entire afternoon of my time dealing with these people. As soon as I upgrade my cell service, Im dropping this service for good, theyre a nightmare! At the end of the call they also ask the customers receiving support, how well the rep did, but dont seem too interested in knowing what you think of the company and its service. Id have some choice low reviews to give if asked.

Jeff Oliver

After waiting on hold for 15 minutes i was greeted by an obviously oversees call center REP. I had a simple question as to what internet speeds were offered in my neighborhood. Instead of answering the question she begins asking what I use my internet for and trying to sell me tv service. I explained its really none of here business and I just need to know the max speed in my neighborhood. She stated it is 100mb/s, I told her the flyers were misleading since they stated they were as fast or faster than AT&T. I have 1 GB/s and was hoping they offered the same, she then tried to tell me that the 100/mb/s service is up to 44x faster than what I have through AT&T. I tried to explain how Spectrum is 10x slower, but she wouldnt hear it and told me I didnt understand how data works. I laughed and hung up. I pay a little more for AT&T but at least I get great service and an american service reps to speak with.

Jennifer Bramhall

Worst Company ever they do not keep the promise they make I was with out internet service from december 19-Jan 23 they were out 12 times to fix it and never got it fixed I was told by a guy name Joe to wait unitl its fixed to get my credit for time I didnt have internet. So after the last guy came out and "fixed It " i waited 4 days just to see and called I asked that I get credited like they said they would he agreed and said it was done two weeks later I get a phone call that I owe 145.00 I said wait as of January 19 my bill was totally paid up plus I should have had a credit for one month plus a week. they then argued with me told me that no credit was applied and that the most they can credit is 40.00 ! I cancled my service and went with AT&T i got 3 tv cable hook ups and internet for what I paid for just internet with charter sorry company I have not had 6 people switch to A& T from Charter ..

Beverly bettes

ITS NOW DAY 4 THAT I HAVE NO TV, INTERNET OR PHONE SERVICE FROM CHARTER SPECTRUM!!!!! HOW MANY TIMES CAN THEY SAY THE SAME LIE THAT IT WILL BE FIXED TODAY AND IT NOT BECOME A CRIME. STOP COVERING AND JUST TELL THE TRUTH"WE WONT FIX YOUR SERVICE TILL WE ARE READY!!" 4 DAYS IS A VERY LONG TIME TO BE PROMISED SOMETHING AND THEY DONT FIX THE PROBLEM. HOW CAN I GO ABOUT TURNING THEM IN TO WHERE THEY WILL HAVE TO FIX IT? WHO DO I CALL TO GET SOMETHING DONE? THEY SEEM TO KNOW THERES NOTHING I CAN DO BUT THIS IS JUST WRONG!!! WHO CAN I CONTACT AT THIS POINT. ENOUGH WITH THE STORIES OF EXPEDITING MY PROBLEM TO THIER "DISPATCHER". CHATER COULD ATLEAST BE HONEST AND TELL ME EHATS GOING ON. HAS ANYONE ELSE HAD THIS ISSUE WITH THIS COMPANY AND WHAT HELP DID YOU FINALLY GET. SO WRONG. NOT GOOD

Justin Warcup

Literally the worst company in the world to work with. Their technician came out to do an install and messed with my breaker box in the garage and after he was done out there my entry lights (both interior and exterior) to my home no longer work. After nearly 2 months of calls back and forth telling me that they would fix the electrical the company is now denying any responsibility in the matter. Stating that my house must have electrical issues before they came. All my electrical worked just fine before their tech came and started messing with my breaker box. Horrible company! Id give them negative stars if I could!

Curtis Light

I called Charter about a simple mistake on my bill, which they admitted to making the mistake. Long story short, I talked to a Derek: ID# J0B he/she (It was difficult to differentiate) was condescending, disrespectful and laughed at me once I explained my problem. I decided to stay with Charter because the retention agent was very kind, but next time something like this happens: I have no problem cutting ties with this poorly managed company. I dont care how fast their internet is. I would rather not have any internet than deal with a crummy employee (Derek) again. AT&T, you may have a new customer soon.

PJ G.

I very much dislike them having only one level of internet service (the very expensive one), they should offer other levels of internet also. They snookered me in while offering several choices, but now they only have the one level. I dont need that much internet, and dont want to have to pay for what I dont need. The service goes out a fair bit more than it should. Their phone service doesnt offer the robo dial filters like nomorobo, just about all I get are unwanted robo calls. Id rate the service between 2 and 3 stars, but I dont have the option of 2.5 stars