Midas

1281 William D Tate Ave, Grapevine, TX 76051, USA

Address:	1281 William D Tate Ave, Grapevine, TX 76051, USA
Phone:	+1 817-421-8816
Site:	midas.com
Rating:	3.4
Working:	8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–5PM Closed

Location

Photos 34

Reviews 6

Seth Billingsley

Long story short, this is the best place I have ever brought my vehicle. I encourage everyone to read below why this is true. I have nothing but incredibly positive remarks for this place. To begin, I want to give a shout out to the manager, Vince. He is absolutely incredible and gave me some of the best service I have ever received at any establishment ever. It all started when I took my 03 Suburban in for an engine light. Vince said he could check it for no charge and diagnosed the issue as a failed oxygen sensor in the exhaust. They gave me a quote and I found it high, but Vince gave me the paperwork so I could call around and get some other quotes which I found to be very honest. Not surprisingly Midas quote was the lowest by about $20 so they took care of it. I didnt have an appointment and was there only an hour before they closed but Vince said it was no problem. I was in and out incredibly quickly. What really surprised me and made me incredibly appreciative for this awesome employee was that he also informed me that my external temperature sensor which connected to my AC was shot. He gave me the part number so I could pick one up at OReillys and even told me I could bring my truck in the next day and he would replace it... FOR FREE! Sure enough I brought in the burb and they took care of it, once again no appointment, in just a few minutes. I had another issue with the AC which was unrelated and I had really learned to live with it. The flap that controlled where the air comes out (on the dash, the foot vent, etc) was broken and the air only came out of the defrost vent. Vince said they could take care of this for me, but I was really trying to save some money. I told him I wasnt really looking to spend anymore so once again he really surprised me with excellent service. He told me that my problem could be caused by one of several different things but they he could diagnose the issue for me, FOR FREE. Even when I told him I would probably take care of it for myself he still extended that offer. They diagnosed it as a module underneath the steering wheel and I said I would take care of it. I went and purchased the part, and went to install it in my garage. It took me nearly an hour to take out the old broken module, so long story short I took my truck back to Midas. Vince told me the issue would be an easy fix and quoted me 80$. I gave them the go ahead and they started work. It ended up not being an easy fix. It took nearly 5 hours to fix this truck as the problem was bigger than originally prescribed. They told me I could leave and come back or stay, (the truck was drivable) but I decided to stay for a while. I eventually did leave but when I came back to pay, it was only 80$. I was shocked. Nearly 5 hours of work for 80$. Vince apologized that it took so long and stuck with the original quote. I wasnt even mad in the first place that it took longer, but now I was thrilled with all the staff there. I had an opportunity to meet essentially everyone there while I waited and they are all incredible people. I do not plan on taking my truck anywhere else other than this place whenever I have the opportunity. I wish I was better able to articulate my appreciation and gratitude for these fine people. I will definitely return.

Whitney Woods

I have been to this location twice and had my oil changed 0 times. The first time I went on a weekday in the middle of the day (3pm on a Thursday) there was nobody in the waiting room and 1 or 2 cars in the bay. They quoted me a wait of 1.5-2 hours and I had to get to another appointment at 5, so I made an appointment for Friday at 2:30. I showed up for my appointment and they told me they were 1.5-2 hours behind. Seriously?! I was not in the mood to spend 2 hours of my Friday afternoon in the waiting room of Midas, especially after making an appointment to avoid waiting. I took my business next door to Firestone without an appointment and got out in and out in an hour for the same price as Midass coupon price for full synthetic (the Firestone cashier applied their coupon without me even asking). Take your business elsewhere unless you want to spend half a day getting your oil changed (and thats IF they dont turn you away).

Sheena Valentin

First time I went there my tires has nails on them. They fixed and told me that I didnt have to pay for it because they just covered the hole. They finished fixing my tires quickly at that time. Id say about less than 20 mins. I was pretty entertained by their fishes plus they have a friendly staff and smiling faces. Second time I went I needed my car maintenance this morning. Someone helped me again as soon as I came in and saw a smiling face again. I asked how long will I have to wait for my car to be ready and they estimated for about an hour. I didnt purposely timed them but when I went back to pick up my car they actually finished my car in less than an hour. Great service Midas! Youve earned yourselves a five star

Mike Schneider

This Midas location is awesome! Ive taken my van there twice in the past two years during trips to Dallas. The guys are all very friendly and helpful, their shop and waiting area appear to be much more organized than most others Ive spent time in, their pricing is very reasonable, and they dont try to oversell you on stuff you dont need. In fact, they were very complimentary of my Honda Odyssey with over 270,000 miles on it! I was also happy they honored their website coupon even though I couldnt print it out as I was traveling. The Lego table and large fish tank are also big pluses for parents who need to keep their kids entertained during an errand oil change. Great Midas shop!

Anonymous User

I would like to start my review by addressing the one from Mar 2011...Anyone that doesnt include their stuff with their review should probably be viewed as a troublemaker....I have lived in Grapevine for over 5 years now, and after going to more than a few of the other shops in town, I have returned to Midas for ALL my cars, and recommended them to all my friends. Courteous, helpful staff, clean waiting area, and timely turnaround on repairs. I have never been hooked for unnecessary repairs like at Firestone. I havent been overcharged like at Concourse, and theyve never made my car worse like Import.

Anonymous User

All they’re after is your money and they could care less for you as a customer. The front desk guy actually told me that I would get better service "maybe if you were a continuing customer that spent a lot of money with us…" Well, I definitely will NOT be a continuing customer after that remark. There are plenty of other places that have nice and decent people wanting your business, I wouldn’t waste your time with this place and to be honest, I would be worried putting your car in their trust if they are so careless with their customers in the first place. I wouldnt recommend this location.