European & Japanese Auto Rpr

Reviews 5

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Nick Mosa

HONEST MECHANIC! I just have to yell that out. I took my Volvo to one of the big chain mechanic shops (I wont say the name because Google doesnt allow that), and I described my problem that the Volvo vibrated a little more that it used to. They told me I needed to replace my rear shocks to the tune of about $700. I know what bad shocks look like I and I knew that wasnt the problem. So, I took my Volvo into the dealership and after describing the odd vibration they said I need to replace my rear shocks and front struts. Now I know they were full of it because I had replaced the front struts 8 months ago. I read the reviews about this shop and how honest Angel was, so I decided to take it into his shop. I dropped the Volvo off and described my problem. A couple of hours later they called me and said the only problem they could find was the Volvo vibrated more than it should when applying the brakes because the rotors needed to be replaced, however the brake pads were only 60% worn so it wasnt something I needed to do immediately. When I asked what the mechanic thought about the front struts and rear shocks, he said that the front struts looked new and the rear shocks were fine too. I purposely hadnt mentioned what the other mechanics had said to test this shops honesty. To my surprise they were truly honest about everything. The mechanic test drove the car twice and double checked his initial diagnosis. On top of all of that the price of replacing the rotors and brake pads was considerably cheaper than it would have been with the dealership. If you are looking for an honest mechanic who knows Volvo better than the dealership and is cheaper, then this is the shop for you.

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Derek Owens

Its true these guys do free estimates whether or not you have work done, which is pretty fantanstic. That said, I dont understand why people say this place is "reasonable." I got charged $100 for an oil change. Do you know how much K3n G@rff Volvo charges for the same (synthetic) change? About 75-85 bucks. The price I paid for brakes that arent even made by Volvo was also $25 dollars more than the dealerships price. Dont be fooled by the ghetto atmosphere and dirty waiting room into thinking that theyre trying to cut costs to get you a good deal. Its just not the case. Lorena (the office person) is probably the nicest person in the world, but over the phone she said that my front rotors needed to be changed "to stop the shaking." I asked "what shaking?" She said she didnt know, that she was just told they needed to be replaced. The next day I had to come back because they didnt put back my emergency brake correctly. After trying to avoid my questions about what was actually wrong with the car and what needed to be adjusted, Angel told me that the front rotors were fine, that theyd just replace the pads. Really? No one likes to be lied to. I wish these guys the best and hope their happy customers stay, but Im not an idiot and will find someone who can be straightforward and honest with me without charging ridiculous prices. Go to the dealership if you want good work done for the a lower price and more peace of mind.

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Anonymous User

called in, and brought my car in and dropped it like they asked. A lady, I talked to on the phone, told me free check engine light diagnosis. A person named Angel, called me couple hours later, saying I need to pay $415. I wanted to know what the problem before I pay the amount, he wouldnt tell me what it is. He told me I will pay first and he will save the old part, and use genuine part. Who does this kind of business???? I had no choice but to take the risk because I needed the car next morning. So I took the chance, and went over there end of the day to pick it up. He said Mass Air Flow sensor was bad and replaced it and even he got the part from Volvo dealer in downtown which he told me on the phone. As soon as I found out it was a bad Mass Air flow sensor, I looked it up online how much it was around. Online it was anywhere between $35-300 depending on old, new, OEM or aftermarket. Thats when problem started. He charged me $350 for it and charged $65 for the labor. I asked him to call VOLVO dealer where he got the part and I wanted to check if he really got the part from there. A person from Volvo parts on the phone said he didnt place any order that day from them. A BIG LIE! Now I didnt even know he used OEM part on my car. NOT RELIABLE, NOT HONEST, NOT GOOD BUSINESS MODEL to do business with. And it didnt fix my whole problem. the car is still stalling when u start it which he promised to be fixed.

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Nick Hansen

Great service, great response time, and refreshingly honest! You can trust these guys. I own a 2006 Volvo S40 T5 AWD. The alternator failed on Christmas Day. In an attempt to save money, I called around Salt Lake City to find a replacement alternator (found one for $282, local dealership wanted $850). Once I found the part, I took it to a neighborhood mechanic and asked him to install it. It ended up costing me nearly $800 to get the new alternator and have it installed. However, my car still didnt work when I picked it up from the mechanic - the engine had no power and I couldnt go faster than 50 MPH. In a panic, I searched "Volvo repairs" on Google and found this shop. I read the online reviews and felt like I could trust them. So I called at 8:30 AM and asked if they could get my car on the schedule that day. They fit me in and I had my car back by 2:00 PM. Turns out the first mechanic didnt tighten all the hoses. Angel performed a diagnostic (as advertised), reattached the hoses, and I was treated very well throughout. They refused payment for their time and effort because Angel felt that his work was covered by the free diagnostic work he offers. He may not have earned money for this particular job, but he earned a loyal customer today. Ill be going back to these guys for years to come.

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Stephen Schmieg

I dont normally give reviews but had to for these guys. I had a problem with my Volvo and took it into our family mechanic the day before where i waited for hours for them to tell me they didnt know what the problem was. Then I looked up some reviews and chose to go here, and Im glad I did. They fixed my car in about 30 minutes, and didnt try to rip me off. They told me that while the system showed I needed 3 parts replaced I really likely only needed one so they just replaced that one, and told me if it ended up needing another one to come back in and theyd only charge parts not extra labor. So thats an example of why everyone keeps saying theyre honest. (Oh and they were right, my car is running great with just one of the parts replaced). They are priced very well, and theyre very knowledgeable about Volvos, which if you have a Volvo you know how nice that is. Anyway, highly recommend. Theyre my new mechanic.

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