Quioccasin Tire & Auto Repair

Reviews 4

AA

Aaron S

Sadly I have to leave a bad review. I liked the owner and I liked the mechanic but the experience was a nightmare. The short version: I was told it would take one afternoon but had to leave it over night. I was told one price but charged a higher price. The mechanic forgot to tighten down the tire lugs and my tire mostly came off on my short drive home. The mechanic came out with replacement lugs and put my tire back on. I was then fed a story from the owner that they wouldnt forget to tighten them and instead someone must have tried to steel my tire... the one they were working on. The full story: I took my car in for an inspection and to get a quote on changing my old type AC refrigerant to the new stuff. I was told it would cost $80 to hook my car up for AC diagnostics after which I could get a quote, I accepted. During the inspection they found a bad lower front shock bushing and my rear drum breaks auto adjust was not working and needed to be replaced on both sides. The breaks were quoted to me at $115.00 and the bushing I was told they did not have a replacement for (which was fine cause Ive done these myself and the shocks came with extras). As for the AC they didnt do diagnostics yet but the mechanic said it would be $400 to convert it which I declined and was told I wouldnt be changed the $80 since they never hooked it up. I accepted the break work and was told they would call the same afternoon when it was ready. They did not call so as 5:00 neared I called and was given some attitude for calling and not waiting to be called and that the guy who did the work would need to write the price ticket and they didnt know when he would be back. The next day in the early afternoon I reluctantly called again and was told it was ready sans attitude. The price included $40 for the AC diagnostics even though I was told I wouldnt be changed for it and that they had only looked at it instead of hooking it up. I didnt say anything about the $40.00. I took the car and headed home to change the front lower bushing with the plan to bring it right back to finalize my inspection. The car made some strange noises as I pulled into my driveway so I got out and, at a glance, realized my rear tire was all wonky! Only two of the tire lugs were on and loosely at that. They forgot to tighten them down! Had I gone anywhere further than home (a 1 min, 25mph drive) someone may have gotten hurt. Shocked and literally stuck I called the shop to explain I was in my driveway with a half on tire and no way to get back to them. The mechanic who did the work took my address and drove over with two lugs that fit my car. I changed the bushing while I waited about an hour for him to arrive. He didnt have enough tire lugs but I drove it back to the shop where he finished replacing the lugs and changed my rejection sticker for a standard passed inspection sticker. The mechanic and owner tried to tell me someone must have tried to steel the tire and that someone stole a head light out of a car last night while pointing at what looked like a parts car in their lot next to another car which had no lights or engine. Not to flat out say thats a sad lie but come on we all know the mechanic just forgot to tighten down the lugs. Why tell me a story and try to cover up a mistake. We cant use this place anymore. We need a shop that will accept responsibility and resolve issues when they arise not point fingers and deny.deny.deny. All in all I liked the owner, I liked the mechanic... I understand mistakes, But I dont want to be fibbed to or told one price then charged a higher price so for all this they get one star and lose a customer. Side note, I took off the rear tire that had previously fallen off and inspected inside the hub to be sure they did the work they said they did. If they were willing to tell me a story about an oversight that didnt hurt anyone whos to say they didnt fib about doing work especially when you cant see it... The work had been done and looked fine. Ill check the other side later.

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CA

Carl Samson

Very dishonest person selling cars from this place. Caught him in about 5 different lies. He was selling a Volvo V70, also had a Subaru Forester for sale. Carfax revealed everything he told me was a lie. Claimed he owned it 2 years, his wife drove it, and he was in the Marines...Carfax shows the car was purchased last month. He claimed he did all the work here at the shop including timing belt, yet Carfax shows it being done by the previous owner at various Volvo dealerships around VA. Jiffy Lube sticker in the window from about 2000 miles ago...what kind of mechanic takes their car to Jiffy Lube?! He said he had a coupon. Lies, on top of lies. Check engine light was on, then he claimed his friend who worked at the Volvo dealership told him not to worry about it. The car had New York state plates on it, even though it had a current VA inspection. When asked about the discrepancies in his story he kept making up more lies. Freddy claimed to be a mechanic at this shop, so by association this shop must be as crooked as they come. Dont trust this shop, or anyone who works there.

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DA

Darlene Reidy

Most trustworthy mechanics in Richmond. I have been taking my SUV to them for over 3 years. My first experience was when I took my 2004 SUV to them for a second opinion, after being told by another shop it needed expensive work. Eid quickly accessed the problem to a broken belt, I was so impressed by his honesty, I have been a loyal customer ever since. He is more then fair with his pricing, will even hunt down better pricing on parts. He stands behind his work 100%. His mechanics all operate with the same high integrity, and pride in their work. Quioccasin Tire & Auto Repair is a rarity, they will never take advantage, and their work is of the highest caliber. If anyone finds fault with this company there is something very wrong. You just cant take an older model car to a mechanic shop for over 3 years as have, and not know how they operate. Darlene Reidy

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Adam Lattimore

Came across Eid by chance of getting a tire leak taken care of on a used car we had recently purchased. He told me to stop driving it right away and get in touch with the VA State Troopers. I am still currently trying to get it settled with the dealer and service center for fraud. He pointed out all the problems and lies that came with the car. And I had him fix them so I can have an accurate amount for filing against the fraud. He did an awesome job, was $20 within the estimate and explained all that he did and why. He does his best to find parts at the best price but not buying cheap aftermarket that fall apart. Overall - awesome mechanic, super honest, wry reliable, quick and friendly device. The only shop I will use around RVA. No reason to go elsewhere.

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