Alki Auto Repair

2938 SW Avalon Way, Seattle, WA 98126, USA

Address:	2938 SW Avalon Way, Seattle, WA 98126, USA
Phone:	+1 206-935-8059
Site:	alkiautorepair.com
Rating:	4.4
Working:	7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 9AM–4PM Closed

Location

Photos 6

Reviews 6

Ignacio Barcinas

To preface, I needed my clutch replaced and I understood the last minute nature of my request going in. As soon as I got there, the gentleman behind the counter (Rob) didnt acknowledge me, even though I said "good morning". He kept staring at his screen without a word. I waited about 30 seconds before he lazily looked toward me and asked "whats up?". Normally that question is reserved for someone youre looking to fight, but in this case I just took it as "this guy isnt that great at making money for this business". At any rate, I told him what I needed, he dramatically went over the reasons why they couldnt do the job today (which I understood) and went down the list of jobs/vehicles that they were working ahead of me; but insisted he would "do this for me" as if it were a favor and I wasnt going to pay any money. He quoted me roughly $1700 for everything out the door but that was the "today only" price. He would be able to get my truck back by Tuesday but only if I brought it back by 2:00 today. This is a reasonable timeframe to work this type of job given its a holiday weekend, but that is an outrageous price, especially if hes insisting hes doing me a favor by discounting me $100 (which he did and still came out to over $1700). Regardless, I have been to this establishment before and had a good experience with Dane, but not this Rob character. Rob seemed to give me his best impersonation of a sleazy grease-ball garage mechanic stereotypically trying to cheat unsuspecting customers out of their money. Dane is a professional and I would advise keeping Rob out of customer service area. Because of this, I wont be returning for any future service even though Alki Auto Repair is a local business and very conveniently located for me. Just not worth it. BTW, I was able to take it to the dealer for over $300 less than Robs quote with a loaner car.

Anonymous User

12/22/10 Ive had four experiences with Alki Auto and all outstanding. First of all --- I want to make sure folks know this is the Alki Auto Repair that is on the beach, on Alki Avenue, NOT the one in Georgetown. For the first experience my 86-year old mom broke down, called AAA and Alki took fabulous care of her, took her home, and charged very reasonable rates for the repair. Second --- I had a front light on my Passat this was out, went to Alki Auto to get a new headlamp or whatever was needed. They checked it out, turns out it was a loose connection. They fixed it, NO CHARGE! Third, due to some road construction the mud flap under the front portion of my car was torn away and dragging. I limped into Alki Auto, someone jacked up the car, took it off, disposed of it and advised me on whether or not it was important to replace. NO CHARGE! Third - most recent --- my Passat failed to start twice in about a 2 month period. The 2nd time I had AAA jump it and took to Alki Auto to check out. They ran initial diagnosis and found that one of the electronics modules was not working. They replaced that part and did some further diagnostics. Dane (service manager) let me know that they could go no farther with their testing equipment and I would be best to take to a dealer for more diagnostic. He could have "guessed" but that might have cost me more unnecessarily. Dane worked first four years of his career with German car dealers so knows these cars well. He then spent a considerable amount of time discussing with me the "what ifs" and whether I should consider selling now. (It is a 99 but only 76,000 miles). I COULD NOT BE MORE PLEASED. And I look forward to going back, and takikng my moms Ford there too.

Andrew Timmons

I have gone in multiple times to Alki Auto Repair over the last few months. Both times my visits were for urgent issues (unable to change gears or put car into gear, and brake fluid leak) and they were able to get my car in and fixed quickly. They were honest and detailed in their explanations of my cars problems, even showing me the the damaged part of the caliper that was causing my brake fluid to leak. In addition, they obtained the part number for the damaged part (which they suspected was still under warranty) and the part was replaced free of charge to me, which reduced my bill significantly. For the transmission issue they instructed me on how to start the car while in gear so I could get it into the shop (I live nearby) and even offered to come and move the car themselves. Over the course of my two visits I interacted with multiple members of the staff, all of whom were approachable and friendly. Overall I have had great experiences with Alki and for the foreseeable future will be going back for any future repairs.

zophie leslea

I recently purchased a vehicle that was rebuilt and needed a second opinion regarding what needed to be fixed in the short-term and long-term. I was terrified because I dont know anything about cars so I was skeptical about bringing the car to practically anyone. Two people had referred me via word-of-mouth to Dane at Alki auto repair. About the same time, the car started to flash the temperature sensor light and began to overheat while being driven. I drove directly to them and they were fantastic. He was kind, non-patronizing, clear, direct, and wrote down every quote while he explained everything he was going to do, as well as everything that needed to be done in the long term (approx a year). It was an absolutely perfect experience. I have personally never felt so at ease or felt I could trust someone as much with my car (and therefore my safety, and by extension, frankly, my wallet). I will not go anywhere else now. I highly recommend anyone take your vehicle to Dane-they are THE BEST around!

Jackson Purcell

I am very unlikely to ever write a review but, I felt like I must on this one. My power steering went out on my car before Christmas and had searched for a place to take it in the West Seattle area. I did do a little bit of research and saw they had a few bad reviews for charging too much but hell that could have just been that bad stereotype of mechanics right? They were very pleasant on the phone and let me bring in my car to inspect/diagnose it that day. He later called back and told me it would be $1800 to change the power steering pump and to fix a leak. Fortunately, I am mechanically inclined so that raised a red flag so I told him i would wait. I then picked it up and waited for this massive leak that was occurring with no results. I then took it into the dealership to get the power steering pump changed and asked about any leaks. Of course their werent any and my total price was near 1/3 of the price. Shame on them and the name they put onto other mechanics and their business.

Kyle Dirks

Alki Auto Repair saved me a lot of money! When selling my car, the buyer had it checked by a mechanic who said it needed new ball joints and quoted $800+. I called three other mechanics who all quoted the same, except Alki Auto Repair who estimated $650. Before starting work, they double checked that the ball joints actually needed replacement and, to my relief, said they looked just fine and was willing to put that in writing to satisfy my buyer. Aside from saving me money, they were very friendly and kept me updated with the status of my car. One issue I did have was that the car sat in the lot for about a day before they brought it in their garage while they waited for the part to show up, then the wrong part came so they had to order it again. Most of that wait time was beyond their control, not to mention it was a Saturday so they were busy.