U-Haul Moving & Storage of Bellerose

251-37 Jericho Turnpike, Queens, NY 11426, USA

Address:	251-37 Jericho Turnpike, Queens, NY 11426, USA
Phone:	+1 718-347-4182
Site:	uhaul.com
Rating:	4.2
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–8PM 7AM–7PM 7AM–5PM

Location

Photos 39

Reviews 10

Anonymous User

On 6/24 A friend I was helping to move rented a 15 foot box truck from this location. I picked up the truck and looked it over. I took pictures of the truck on all sides. So as not to have any surprises when I turned it back in by 2pm the same day. I made sure to triple check the odometer reading as well. (Two weeks earlier I rented a pickup from another location and the odometer was off by 30 miles.So its a great idea for you to make sure the paper really matches the odometer. After some discussion with the owner of this location we worked out the mistake.) Thinking I covered myself on anything fishy they could throw at me I left, picked up my friend and we floor loaded her belongings, drove to her new location, unloaded her belongings, drove to a gas station to gas up, and drove around the block to turn in the vehicle. A young man came over and had me do a bunch of blinker tests, brake light tests, turn on the head lights "please" he also checked the odometer, looked all around for any damage, he opened the back of the truck and looked all around in there. We agreed that I was 7 miles over the predicted mileage. He told me the adjusted price. I agreed and signed the hand held computer and left. Later I found out from my friend they charged her for a "dolly fee" uhhmmm we never used a dolly. My friend called the location and they said something about a green zip tie was broken. Which means we used the equipment. Hmmmn I guess now I have to take close up pictures of the unbroken green zipties on the"dolly" (actually its a handtruck) they have strapped to the wall, and pads in a bag strapped to the wall. So I dont get the surprise bogus charge. After calls to the location and getting nowhere. My friend called Uhaul customer service a few times and filed a claim the refund for the bogus use of equipment charge was issued. I would use this location again. But all I can say is you really need to take pictures of everything you never know when it will help you. In this instance I didnt take enough pictures. Live and learn right.

Anonymous User

The lady that worked there on 09/23/2017 has an attitude problem. I have been renting here for years with no issue. This B;Tch needs to be fired or this place will go out of business. Went to rent a truck in the morning and we were looking at some of the boxes they sell. She snatch the box and says we sell by case. Ignoring that incident we wait in line, she then takes the customer that was behind us. Still kept cool, moved on. Next she calls us and immediately says if you want to rent anything you must first remove your car from our parking lot. I ask my brother to move it and I continued to proceed with the rental. Then she says what you moving? I told her were moving some boxes and 1 tire. She say you cant load a tire on the van, it will damage it and told me to leave. This is my last time going there. I have rented from here multiple times with great service. Never seen this b;tch before and never going back.

Anonymous User

The manager, Mari Edwards is VERY NASTY to customers. I am a business owner who took two of my employees to get a truck for their move...not only did she take the person behind us first after a lengthy wait refused us the rental (and left it open so we can be charged for no show)because "too many ppl were speaking to her at the same time" and she didnt like that i told her i will be filing a complaint because i was dissatisfied with her service. it was very upsetting because it was near closing time and we had to scramble to find another uhaul location...there is a 800 number to the corporate office that i called and opened a complaint to. Hope they take a look at the camera to see how this woman is treating paying customers. I am also filing a report to the BBB and consumer affairs...I have NEVER been treated so bad as a customer before in my life!

Anonymous User

Total nightmare. I wish zero stars was an option. I was publicly reprimanded and humiliated by Mara Edwards for being late, after i called her a few times expkaining my lateness and assuring her that i still needed the van. Total psycho. Refused me rental after I paid for van. I was on my way out of the lot, with a cargo van and she jumped in the passenger seat of the moving vehicle and took the keys out of the ignition. She then proceeded to block me from renting a uhaul in any other location, accusing me of racial slurs. Total lie. As well, my credit card has been charged as if i rented the van for 2 days and drove 10 miles. I never made it out of the lot. I will never go back there. I will never rent a uhaul again because of her. I left there with chest pain. Spent the day in the emergency room trying to get my blood pressure down.

Anonymous User

I reserved a pick up truck through call center. When I was there on time to pick the vehicle, they made me wait and I went out to see whats going on and there were trying to clean the vehicle. I wrote "trying" because they gave me a vehicle with deep mud marks with stains on driver seat , the whole cargo section with mud and huge stains on passenger seat. The reaction of the owner/general manager was so rude when I asked him how they can give or reserve any customer a vehicle like this.Because of rude and careless attitude of owner I left there.As this was the last pick up truck he made me loose at least 2 hours to find from some place else and attitude made me feel so down all day long.

QNY Junk Removal

I love their crew very special and detail oriented team. But in special I want to talk about Ms. Deidre Chow very fast service respectful and special energy. So if you guys need to rent a uhaul truck ,van or storage just visit the Bellerose Queens Uhaul facility their you going to have a nice experience with affordable prices. Guys all day happy and always ready to help us! When you spen your money in a service or rental you deserve to be treated as a customer and Ms.Deidre Chow and the crew of Uhaul Bellerose know how to make you feel right in home. Thanks you guys! Keep the good attitude you guys are the best! Santos Cortes

Anonymous User

Mara Edwards is the unprofessional and very bad for U Hall she need to understand one because of customer she have job she didnt know to deal with customers very very bad experience If you. The lady Mara Edwards in this UHall just refuse to deal with her and ask someone elses if you want your day to be good.

Anonymous User

Be very careful, take pictures make notes and have everyone sign on. I got charged EXTRA $80 for missing pads and $5 for dolly that was not even in the the truck. Also trucks are rented with less than full gas tank!!!!

Anonymous User

Waited almost an hour before 1 guy would take me. They need more attendants here as its very inefficiently run !! Try another location where they have more people to help.

Clarice C

Long time waiting in line. Made an appointment for service then was told technician was absent and asked to go to another location half an hour away.